Re: Samsung 6 and 8
vzw_customer_support
Customer Service Rep

Kathy65793, this is a great question in regard to the Samsung Galaxy S8. Currently, this particular model does have the ability to update to Android Oreo software. Here is a great link for more information on this particular update: http://spr.ly/6589DkgIU

 

In regard to the overall performance of the Galaxy S6, you may review the following link for more information on the Galaxy S8 here: http://spr.ly/6580DkgIq

 

Kevin_VZW
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Re: Samsung 6 and 8
jlmatt
Enthusiast - Level 2

It happens with wifi on or off

Re: Samsung 6 and 8
jlmatt
Enthusiast - Level 2

The 8 isn't that much better than the 6. Yes it auto updated to Oreo

Re: Samsung 6 and 8
vzw_customer_support
Customer Service Rep

You have been a  great partner to work with and I apologize for the frustration this has caused. Does the performance change when you turn off Advanced Calling or use WiFi Calling if available? 

 

 YaleK_VZW
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Re: Samsung 6 and 8
jlmatt
Enthusiast - Level 2

I thought it was better but did it again. Advanced calling off, talk back off and have wifi calling enabled

Re: Samsung 6 and 8
vzw_customer_support
Customer Service Rep

Thanks for following up with us, jlmatt. We won’t stop until we get this resolved, and appreciate all of your efforts so far. What happens when you restart your phone in safe mode? Here’s how: http://spr.ly/6584DZPzE

JosephE_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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