Samsung A50 Bluetooth issues
bowenar1650
Newbie

Bluetooth connectivity issues with my new A50.   At least 50 percent of the time, I have to restart my phone to connect with already/previously paired devices - speakers, auto, headphones, etc..  As soon as I restart my phone, it connects immediately ...  ???

 

thank you

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18 Replies
bamonmi
Enthusiast - Level 1

I have the same problem with connecting with my car.  It is very frustrating.   Happens almost every day!

vzw_customer_support
Customer Service Rep

Have you tried resetting the network settings on the device? EstevanC_VZW

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ericrepec
Enthusiast - Level 2

Can you give me a link to that procedure?  I will try it.

E

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vzw_customer_support
Customer Service Rep

ericrepec, sure thing! Please review the following link with instructions on how to do the network settings reset by clicking here: http://spr.ly/66091tUGS. Please let me know if this helps.

 

KevinM_VZW

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ericrepec
Enthusiast - Level 2

I found the network reset in settings.  I will perform this and see if the problem returns.

 

E

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ericrepec
Enthusiast - Level 2

I performed a reset on the network settings again yesterday and the problem just occurred again.  

This time I just turned off Bluetooth and turned it back on again.  My watch "Garmin Vivo active 3 music" reconnected on its own but I had to tell the phone to reconnect to my BlueParrot B550 XT headset.  

Could this be a power-saving setting somewhere?  I can't find any settings to control the power-saving features of the Bluetooth chipset.

Thanks

Eric

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vzw_customer_support
Customer Service Rep

ericrepec, thank you for your time in trying these steps with us. It looks like you've taken some great troubleshooting steps with us. I'm sorry to see that you're still experiencing the Bluetooth connection issue. Can you please confirm your phones' current software version: https://www.verizonwireless.com/support/knowledge-base-225342/? : TanishaS_VZW

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ericrepec
Enthusiast - Level 2

Sorry for the lag time.

Android ver: 9

Baseband version: A505USQS5ATB3

Kernel version: 4.14.62 

Software build number is: ppr1.180610.011.A505USQS5ATB3

 

Hope this helps.

 

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vzw_customer_support
Customer Service Rep

I appreciate this information, ericepec. Let's keep working on this issue to see if it can be resolved with the Bluetooth issues. Have you tried a different Bluetooth headset to see if this remains connected? Also, the only thing we have not tried thus far is a factory reset. I understand you are concerned about your data. However, it's always good to back up your device in case you need to move it to a different phone or have it available in the event your phone is lost or damaged. Here's a link to our Verizon Cloud that can help back up your device https://www.verizonwireless.com/solutions-and-services/verizon-cloud/ .   

 

EdwinW_VZW

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ericrepec
Enthusiast - Level 2

I am having the same problem.  For the most part, I notice it when the Bluetooth connections need to pick back up after an established connection.  IE: when I get in my car, or when I walk away from my headset and come back into range again.  Also, it seems that once the connection is lost no devices can connect, like my watch etc.

 

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vzw_customer_support
Customer Service Rep

Let’s get to the bottom of this Bluetooth issue.  When did this first start?  To clarify, does this happen to your Bluetooth connection with all devices (car, headsets, etc.)?  Has your phone been wet or damaged at all?

SeanC_VZW

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ericrepec
Enthusiast - Level 2

No damage or wet, this is a new phone.  I deleted all of my saved Bluetooth settings and recreated them with no success.  I have a lot of data on my phone, as it was migrated from a Samsung s 8+ I can't do a factory reset/restore and lose this data.

Eric

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vzw_customer_support
Customer Service Rep

ericrepec, how did the reset network settings go?

 

TionnaB_VZW

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vzw_customer_support
Customer Service Rep

We want you to have your device set up exactly as you see fit, Bowenar1650. I would like to help find a lasting solution so you can use Bluetooth as it was intended. When did this issue begin? Have there been any recent or available software updates for your device? Does your device list the connections when it is within range?

 ChrisM_VZW

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zbalat
Newbie

Ever since I purchased this device paired BT devices disconnect randomly. The only fix for me is a device restart. I have tried everything sans a factory data reset but nothing has worked. 

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vzw_customer_support
Customer Service Rep

It is imperative for your device to work correctly, zbalat. I use Bluetooth when I'm out and about and also when I'm driving so I know the important role it plays in today's tech world. Just to be sure, does your phone have the Wi-Fi setting ON or OFF when this issue happens? Is there a particular reason why you haven't tried the Factory Data Reset? 

VictorC_VZW

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zbalat
Newbie

It happens when wifi is on and when wifi is off (I turn wifi off at work).

There is clearly a connection problem with this phone (see Samsung forums). My devices do not unpair, they just disconnect randomly and it is very frustrating.

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vzw_customer_support
Customer Service Rep

zbalat, thank you for your time in providing these details. you mentioned that this is a known connection problem noted in Samsungs forums. Regrettably, we don't have these same reports on our end.  Have you attempted to work with Samsung directly to understand the next best steps? Also, does this issue with the Bluetooth devices happen when your phone battery is low or in saver mode? TanishaS_VZW

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