Samsung Galaxy J7V
kevinlinn2013
Newbie

Hello,

     Why is the Samsung Galaxy J7V is slow sometimes and freezes and i always have to be restarting this phone.

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Re: Samsung Galaxy J7V
deloused
Master - Level 3
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Re: Samsung Galaxy J7V
vzw_customer_support
Customer Service Rep

kevinlinn2013, I'm so sorry to hear that you are experiencing slowness and freezing issues with your Galaxy J7V. Let's see how we can help. When did you begin having difficulty with your device? Is it freezing when you are doing any specific action or using a certain app, or does it seem random? Finally, is it slow when using data, or when moving through difference screens and actions? With more details, we can better assist in resolving this matter.

 

MichelleH_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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