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Samsung Galaxy S4 message: Unable to detect your SIM card. Your device will restart to check for your SIM card.
maytersandwich
Newbie
‎07-04-2014 05:18 PM

About a week ago I started getting this message on my phone:  Unable to detect your SIM card. Your device will restart to check for your SIM card.  When I click ok, it reboots.  Sometimes I have to turn it off and take the SIM card out and put it back in to get it to work.  Has anyone seen this?  Are there any solutions?20140704_183313.jpg

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Re: Samsung Galaxy S4 message:  Unable to detect your SIM card. Your device will restart to check for your SIM card.
vzw_customer_support
Customer Service Rep
‎07-05-2014 11:16 AM

Hi maytersandwich - Let's bring back the reliable device that you have grown to love! When removing the SIM card, ae the metal contact on SIM free of corrosion or damage? Does the device show any physical or liquid damage anywhere else?

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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Re: Samsung Galaxy S4 message:  Unable to detect your SIM card. Your device will restart to check for your SIM card.
maytersandwich
Newbie
‎07-05-2014 02:54 PM

As far as I can tell, no.  I called your Technical Support today and they are sending me a new SIM card to see if that fixes the problem.

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Re: Samsung Galaxy S4 message:  Unable to detect your SIM card. Your device will restart to check for your SIM card.
maytersandwich
Newbie
‎08-18-2014 06:16 AM

Ok, I took it in last month (the 12th of July 2014 I think) to a retail store to have the SIM card replaced.  Had that done and it worked fine until yesterday (8/17/2014).  It started giving me the same message repeatedly about the SIM card being removed.

I started it in Safe Mode - same thing after about 5 minutes.  What now?

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Re: Samsung Galaxy S4 message:  Unable to detect your SIM card. Your device will restart to check for your SIM card.
vzw_customer_support
Customer Service Rep
‎08-18-2014 07:12 AM

maytersandwich

Thanks for the update! Since the new SIM card fixed the issue originally, it sounds like there may be something damaging the SIM card and causing this trouble over time. Are you able to try a different SIM?

RuthW_VZW
Follow us on twitter @VZWSupport

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Re: Samsung Galaxy S4 message:  Unable to detect your SIM card. Your device will restart to check for your SIM card.
maytersandwich
Newbie
‎08-18-2014 07:19 AM

I can only try one if you send me one.  I'd be willing to try that, but what kind of things could cause the SIM card to be damaged?

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Re: Samsung Galaxy S4 message:  Unable to detect your SIM card. Your device will restart to check for your SIM card.
vzw_customer_support
Customer Service Rep
‎08-18-2014 11:47 AM

maytersandwich

A new SIM card would be great! Are you able to visit a corporate store location to pick one up for free? http://bit.ly/3SdsA A SIM card may become damaged if it is removed and handled or if the SIM card tray itself is damaged.

RuthW_VZW
Follow us on twitter @VZWSupport

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Re: Samsung Galaxy S4 message: Unable to detect your SIM card. Your device will restart to check for your SIM card.
stef7
Master - Level 2
‎08-18-2014 01:24 PM

heat / thermal cycling

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Re: Samsung Galaxy S4 message:  Unable to detect your SIM card. Your device will restart to check for your SIM card.
maytersandwich
Newbie
‎08-19-2014 02:30 PM

I'd prefer not to do that since the nearest store is 28 miles away.  I've never taken the card out, until it started having this problem so i'm not clear how it could be damaged again.

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Re: Samsung Galaxy S4 message:  Unable to detect your SIM card. Your device will restart to check for your SIM card.
vzw_customer_support
Customer Service Rep
‎08-19-2014 05:04 PM

maytersandwich I sent you a follow request, please accept it and send me a direct message, so I may assist you in getting a SIM card.

SandyS_VZW

Follow us on Twitter @VZWsupport

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