Samsung Galaxy S5 Lollipop Update Problems

[Markrm01]

I just updated my Samsung S5 to Lollipop 5.0 two days ago. Now the heart rate monitor light comes on anytime the screen is on and something is near it or it is sitting face up on the desk. The WiFi also is constantly scanning and changing networks. The phone also went into cool down mode today and the battery is draining from a complete charge in 6 hours with little use. I reached out to Samsung and they were no help. I have read posts online from many users having these same issues. Any other users having the same issues? Any suggestions on a fix? I have restarted several times and cleared all applications cache with no luck. I hate to have to do a factory reset but that is looking like my next step or possibly downgrading (more like an upgrade) back to KitKat 4.4.

Thanks,

Mark

[Layuth]

I am having similar issues after updating to Lollipop. I even did a factory reset after the update.

Wi-Fi connectivity is very spastic.

Cool Down Notification today.

Battery drain while idling is completely sickening. 20% an hour is no exaggeration.

Phone is very sluggish, which is expected.

Hopefully, they will push a hotfix update soon.

[BrioHondo]

Hey everyone. I've been having a lot of the same issues as everyone else on this thread and have found some helpful remedies. YMMV, but for me I'll explain what I've done to rectify each of these. First let's start with the issues I have had. From most to least troublesome:

1. The phone would occasionally enter into a "reboot loop" where it would restart, and upon restarting would need to restart again.

2. Overheating issues - specifically, it would be warm/hot to the touch and would enter the "cooldown mode."

3. Severe battery drain - battery burn was at least a factor of 50% up from what it was just before upgrading to Lollipop

4. Severe lag on multiple apps

5. Increased hard drive space for the OS

6. The led for monitoring heart rate would go on whenever the phone was unlocked and I had my finger against it... regardless of whether any health apps were currently running.

I did some googling, and that led me to the following excellent guide to the upgrade and issues related to it.

S5 Lollipop Update Problems - Dummies Guide | Android Forums

This thread was incredibly valuable. It taught me a few key things. First off, the issues appear to be the fault of Verizon and not Google or Samsung, as other Lollipop releases appear to have been largely issue-free. Second, the increased hard drive space was an expected part of the upgrade. Basically, the phone does extra computations in advance (for compiling the apps) so it doesn't have to do them each time it opens the app. That makes for better performance at the cost of more hard drive space. So while 5. wasn't "solved" it told me this one was an expected cost of the upgrade. But the issue was that cost happened without the benefits!

So... I tried the things suggested there. First, I wiped the cache. That made the phone MUCH more stable, as it solved issues 1 and 2. No more resets, and although the phone still ran warm it wasn't hot enough to trigger the cooldown mode. And it was still a little laggy, but not as bad as it was before.

I gave the phone a few more days, as apparently adjusting to the new OS can take some time. But it was still a problem about a week into the upgrade, and I was stuck in the house today due to weather so I did a factory reset.

The factory reset was MUCH smoother than I anticipated. Because Lollipop backs up the apps and many of their settings, within a few hours I had a phone with much of my previous stuff in place... and without the lag!! Performance was significantly smoother than before the factory reset!! So far battery performance seems at least better than it was before the factory wipe, if not before the upgrade. And the heart monitor light no longer comes on spuriously.

So I'm declaring victory, at least temporarily. All my issues are now solved, except the hard drive space that is an expected cost of the upgrade.

Verizon, next time you push an upgrade please do one of the following three things (preferably all three):

1. Stop putting your bloatware and custom stuff on top of the stock OS. Based on the unique problems experienced by your customers compared to other carriers, I'm placing the blame at your feet here. You don't gain much as a company through this awful software. Relatively few people use it, and it only causes us headaches. Lots of pain, and no gain.

2. Test the stability of your custom release more, and make sure it doesn't cause major stability issues for those upgrading. Yes, you'll get some criticism for "stalling" on the release but it won't be as bad as it will be from customers whose phones are unstable.

3. Give your customers better instructions for dealing with and issues that crop up during the release. Will this take time? Of course! But you'll probably expend fewer resources than you will in the customer relations calls, and the replacement phones you'll send out during those calls, in the wake of these horribly buggy releases. Warn us that we might have to do cache wipes or factory resets, and give instructions on how to do those things.

Frankly, the fact that the my post here (and the post I found on another independent website) are much more informative than the customer care replies in this thread says a lot.

[BrioHondo]

Actually, that's my opinion not a fact.  But still troubling. Grammar-policing myself here. 😉

[angelinaOO7]

BrioHondo THANK YOU!!! and i couldn't agree more!!! I'm gonna do the factory reset, I just hoped I wouldn't have to 😕 If it's ok with you, I'd like to copy and paste this into my post? (OR you could?) I want to be able to get this info out to the others!

Re: s5 lollipop update and draining the battery and slowing my phone down?

[BrioHondo]

You bet! I logged in to share the info... so share as much as you like.

[Walt54]

before you do a hard reset, go this web page and try clearing cache. I did

this yesterday and battery life is back to normal

http://www.gottabemobile.com/2015/01/26/samsung-galaxy-s5-problems-fixes/

On Sun, Feb 15, 2015 at 12:53 PM, angelinaOO7 <forums@verizonwireless.com>

[WareAmI]

Thanks for the link to the Dummmies Guide to Lollipop Problems. The video link there made me confident enough to wipe the cache on my phone.

I urge everyone having troubles to read this and take appropriate actions for their situation.

Good luck.

[Mare3199]

My EXACT problems since the update!

[Travisbaz]

I have the same issues.

[vzw_customer_support]

We want you to always have a working device Travisbaz. Have you tried all the trouble-shooting steps previously provided for fixing issues with your device? What specific issues are you having with your device? Please provide some details .  KinquanaH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Travisbaz]

Yes, I have tried all offered solutions. I still have significant Wi-Fi connection issues and battery drain since lollipop update. I'm being forced to use much of my data plan for connection. I'm so disappointed with this update!!! I'm seriously considering dumping the GS5, which was a great phone at one time unless a fix to the update is offered very soon. Is there one coming? Thanks. Travisbaz. 

Sent from my Verizon Wireless 4G LTE smartphone

[Gemini63]

I honestly can't believe the responses I see from Verizon, which clearly

hasn't read this thread.

Everyone is having one or more of the same issues:

- battery life significantly shorter than before the update,

- the phone gets hot,

- apps and contacts crash

To name just a few that I've seen here. One poor person even did a factory

reset, to no avail. Maybe this is a way to get us to buy on-the-go charging

packs... I did.

Frankly, I think Verizon should be demanding a hotfix or update from

android/Google who sent out this horrid OS. Apple provided a fix to its new

OS within a couple of weeks of hearing all the issues from people. Verizon

is a HUGE supplier of Android phones... doesn't it have any clout with

either Google or Samsung?

I used to think Samsung phones were the best. Now I'm thinking I should

have gone with the LG3... at least Verizon hasn't pushed the Lollipop

nightmare to those users.

On Tue, Mar 24, 2015 at 10:43 AM, Verizon Wireless Customer Support <

[km123]

I didn't read through everyone's comments, but there are a lot of them.  Here and on any other Android forum.  I don't know if it's Verizon or Samsung or Android, but the end result is my phone is disaster.  The lagging is horrible.  Contacts crashes about 5 times a day, as do other apps.  My battery life is about half of what it was.

Factory reset?  Really?  That's what I should have to do to get my phone back to what it was? With all the pain that "solution" entails. 

Disappointed in Verizon, Samsung and Google on this one.  Really poor execution and delivery. 

[sbhnet]

I haven't read all 35 pages, but quite a few.  I've tried a variety of "solutions" from this and other forums. None solve the problems.  I now have to charge my phone twice a day (and it mostly sits on my desk), power off and on daily, make sure I keep my wifi turned off and close all open apps on a regular basis.  I should *not* have to do this just to use my phone.  I can't believe I'm saying this, but I may have to take a step backward and get an iPhone6 next.

[stef7]

Was one of the solutions you tried, a Factory Data Reset?

[sbhnet]

Yep. A couple of times.

[Shmoey]

Factory reset did NOT fix my S5 Galaxy. After consulting VZW techs 3X, I was finally granted a new Galaxy replacement with 4.4.4 KitKat software on it. As long as I don't update to Lollipop, the cellphone works like a dream! Until they release a fix for the 5.0 software, I will NOT be chancing any updates on THIS phone. If any more problems arise from the faulty software, I will be seeking a new iPhone 6 to replace this as well. I just upgraded 3 months ago so I will NOT be stuck with a faulty phone for the next 15 months...

Good luck!

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Message was edited by: Admin Moderator

[Lolli-poop]

dDearest customer service rep, the only solution Verizon is offering as far as troubleshooting is a full system reset. why do I have to lose my text history, including photos in my text, for a problem that Verizon, Samsung, and Google have caused? why not offer something better than the canned, scripted answers that you all seem to offer? let us go back to KitKat or let us go...

[GalaxyClass · Accepted solution]

Before doing the FDR do a system cache clear and give it a few day for the OS to adjust. You may still have some ongoing issues with some apps after doing the above, you must give it time. Also uninstall any apps you can do without, keep it to a bare phone OS as much as possible. You can reinstall apps later as they update them to the 5.0 specs. 

System cache clear direction: 

Power down the phone then

Hold volume up/down and
power simultaneously until you see the Boot Mode Selection Menu

Use volume down to navigate
to Recovery, use volume up to select

You will a see screen with exclamation point next to an Android

Press volume up/down do this
simultaneously to go into system recovery

Use the volume rocker to navigate
to 'wipe cache' and the power button to select. When your finished, use volume
rocker to navigate to 'reboot system now' and the power button for select.

[B33]

Good Suggestion.!