I understand your pain. I am now about to receive a second replacement for this phone, however it's the same phone. I have only had my phone since Feb of this year. All the technical support person could tell me is that they can replace the phone with the same phone. I remember Verizon used to replace the phone with a comparable phone...but I guess that doesn't exisit anymore. I ended up opening a new line to get a new phone, and when it comes in, I will be disconnecting my line and trading in this worthless phone. Don't understand how they expect people to only use minimal features on such an expensive phone. SERIOUSLY!
