Sick of 4 LTE issues. No resolution..

[bucrepus]

Live in southeast. This issue with 4 LTE has been going on for
several months. CS simply states there are issues with the network and they are
being addressed, but that’s all I get. 4 LTE phones simply 'drop' the data
network, no 4G, doesn’t even drop to 3G, just drops and the little icon
disappears or you get 'network not available' on the phone. I have traveled as
far as 150 miles away with same issues. I have 4 LTE phones. Diff models.. They
all do it. Mine probably drops 15-20 times a day. I have talked with 4 fellow
VZW customers, various models, they complain about it also. Signal strength seems to make no
diff. Try to book a plane, hotel room, pay a bill, whatever... The stupid
connections drops out frequently during the process. I have had 3 occasions
where I was doubled charged because the connection dropped out, I refreshed the
page when the connection came back up, and got charged again... This is ridiculous.
My kids even gripe about theirs. I have even taken photos of mine dropping out
( from 4bars to icon disappear) to VZ and all they say is they’re working on it
(employees say theirs does it too, that 'Its the network'.. Anyone have anymore
info on this??

Thanks

[#2]

A) common sense says you NEVER refresh a page that is doing online billing payment. that's on you.

B) I live in the southeast too. No such issues. Everything is fine for me.

[bucrepus]

Thanks for the response. Yes, it was probably stupid to refresh the page, sometimes its not a page but a mobile app. I actually one time hit the pay button when it dropped out. Nothing happened, No error, no message.. so I hit again when the icon came back. What was funny is I was paying VZ with their mobile account app. They promptly refunded my money.. I live around the Montgomery AL area and have seen this problem east to Lagrange, Ga ( and a little further) and north to Birmingham. Have not tried west of Montgomery. Whats weird is the problem does not occur when I travel south to the gulf area. A couple of weeks ago I went to Panama City, FL and had NO dropouts for an entire week, when I drove back north it started happening again.  My wife went to Mobile, AL and had no dropouts for 4 days. Hard to explain. THats why I figure its not a phone issue..

Thanks

[vzw_customer_support]

Hi bucrepus,

I know that 4G dropping isn't a fun experience. I want you to have access to the best wireless network wherever it is that you are. I'm happy to see that you've been proactive in completing troubleshooting with our technical team so you can ensure it's not the physical device. You mentioned experiencing this with multiple devices, which make and model phones are they? Although it might not be the phone model itself, it doesn't eliminate the possibility of it being the software. Please let us know which model phones you have so we can provide more details.

Thank you,
MariaC_VZW
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