Suddenly, my droid razr says my yahoo mail username or password is incorrect.

This marks the third or fourth time this has done this. I used the mail before bed last nite, then I see a notification light a few hours later, look and it was a triangle error. Checked this morning and same issue. I've had this happen before where it suddenly "forgets" the username and/or password. I have 6 email accounts. 3yahoo, 2gmail, & 1 private. All other accounts work fine. I've checked my mail just fine with my iPad and computer simultaneously. I used to think it was a phone ing, but so many people are having the same with different phones. I haven't seen a solution yet. I've tried various manual settings. Don't think it's Verizon. Could be a combo of Verizon and android, during some cycle or server communication between the two. The first time it happened, I thought I had been hacked, now I know this is not the case. Anyone have any thoughts?


The only one vie found so far is to change the password. This worked for me as I could access the account from other sources.

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4 Replies
Community Leader
Community Leader

There are numerous threads/posts about this issue on this forum ... various phones (both ICS and JB) and e-mail services, mainly Yahoo and AOL.  Some think it's a Google/Android issue, some think it's Verizon.  Whatever it is, it's been going on for a while.  Workarounds include deleting your accounts and setting them up under 'Other', using the appropriate app from Google Play if available (such as Yahoo Mail), or using a mail client like K-9 (available from Google Play).


The pre-defined Yahoo profile in the mail setup is no longer working on many android phones.

The Yahoo! Mail app in the Google Play store seems to resolve the issue.

Customer Service Rep

Hi Erpitt!

Let's get your email up and running correctly and without error messages. I know how important it is for me to get my emails in a timely manner, and I know how frustrating it is if this doesn't happen. I have some troubleshooting steps from you that other customers have found resolves the issue:

Manually set up the account by opening the email app and Menu / New Account / Other (Pop/Imap) and use the settings below...

•Incoming Server –
•Outgoing Server –
•Incoming Port – 993 (requires SSL)
•Outgoing Port – 465 (requires SSL)
•Username: full email address (
•Password: is the password you login to Yahoo! with the correct mail address.

Give this a go and let me know how it works out for you!

Thank you,

Christina B
VZW Support
Follow us on Twitter @VZWSupport

Contributor - Level 2

It's a known issue with almost all android devices, it doesn't have to do with the carrier, because it happens on Sprint, AT&T & TMobs android devices. Go to the market and download the application. For people that have other email accounts that don't have applications (such as AOL) download K-9 mail application and it should work 100%