Support broken?
PoofyPoe
Enthusiast - Level 1

Anyone else tried to answer an email support response in the last 48 hours or so and are unable to send their message? The 'Submit Response' button seems broken. I've been trying since yesterday afternoon and cannot get a message to go through to answer them.

21 Replies
sfnagle2017
Enthusiast - Level 1

It's almost a year later, and I have the same problem. I'm on an iPhone 13, so it's not my tech that's bad. Verizon, how can I work around the issue with your non-functional buttons? I can't even click the button to change the contact method.

vzw_customer_support
Customer Service Rep

We want to make sure you can get teh support you need. Have you been able to try doing so from a different device or different browser?

 

-Andrew

0 Likes
ShoheiOhtani
Enthusiast - Level 1

Having the same issue. I cannot reply to a support ticket on my computer, phone browser, or MyVerizon app on wifi or cellular services.  The 'Submit Message' button does not work

 

Please fix your support functions. This is a persistent issue. 

0 Likes
vzw_customer_support
Customer Service Rep

We are still here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here: https://www.verizonwireless.com/support/~Peter

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mlody_me
Enthusiast - Level 3

This is ridiculous. I have the same issue. I opened a case online and I can't respond to it. 

0 Likes
vzw_customer_support
Customer Service Rep

mlody_me, we're sorry to hear that you're having trouble responding to the support e-mail you received. We'd be happy to take a closer look and find out what's going on. For further review and assistance, we'll be sending a Private Note. 

 

~Izzy

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vzw_customer_support
Customer Service Rep

We're sorry for the issues you're having on your device. Have you tried to check on the phone's software or have you tried any troubleshooting steps regarding this issue? 

~Ivone

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PurpleSol
Enthusiast - Level 1

I am having the same problem. I've tried using Edge, Chrome, Firefox and the app.....I cannot submit my reply for my open Support Ticket. I was asked for more information, but how can I supply more information if I can't submit my response???

mattk0
Enthusiast - Level 1

I have the same problem - i have a support ticket open but unable to reply to it on either the webpage through chrome browser on a Windows machine or on the Verizon app on my ios device. In both cases, the submit button does nothing.

0 Likes
mattk0
Enthusiast - Level 1

I have the same issue as well - trying to submit a reply to a support ticket and the 'submit' button does not work in either the Verizon mobile app or my Chrome browser on my PC. 

0 Likes
vzw_customer_support
Customer Service Rep

Uh oh! May I ask if you've attempted a different browser? 

*Aly

0 Likes
whoelsecouldbeme
Enthusiast - Level 1

I have this same exact problem for support request #MR-666879460-W01

vzw_customer_support
Customer Service Rep

Oh, no! We most certainly want to help. I've sent you a Private Note. Please reply at your earliest convenience. 

-Kia

vzw_customer_support
Customer Service Rep

Communication works best when it's a two-way street, PoofyPoe. If the "Submit Response" button will not function correctly, it gets in the way of successful communication. To be sure we understand correctly, are you referring to a reply to one of our Private Notes from this forum? 

-George

0 Likes
justlookingforanswers
Enthusiast - Level 1

I have been having the same issue. I have an open service request and I am trying to send feedback and the send button will not allow me to respond. Please advise. 

vzw_customer_support
Customer Service Rep

Hello justlookingforanswers! We appreciate your comment. Please, reach the next link to authenticate your account and go to a secure channel to help you with your issue button.

By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:http://spr.ly/6005MwlEW

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medimagery
Enthusiast - Level 1

I am having the same issue. I began by contacting Verizon through chat because I was charged for an international travel pass while inside the USA. The chat system seemed unresponsive, so I received an email from Verizon to complete the ticket. When I went to the Verizon site to complete the ticket, the button to "submit request" turns blue when I click it, but it the page does not active work to submit the form. So now, how can I best communicate with Verizon, without chat and without the support page responding as they should. Do you have an email address for support that I might use?

vzw_customer_support
Customer Service Rep

We want you to be able to get assistance when you need it from us, medimagery. We have sent you a Private Message, please respond to us there.

-Steven

0 Likes
medimagery
Enthusiast - Level 1

Thank you. I appreciate it!

0 Likes
PoofyPoe
Enthusiast - Level 1

Not about the forums at all. I submitted an email support ticket for account management assistance, through the Verizon site. I got an email response asking for more information. I clicked the link in the email to respond, which took me to the website. I filled out the form and typed up my response, and clicked submit. The button grayed out for a long moment, then returned to the clickable state. Nothing submitted. I tried on the website and the Verizon app on my phone, as well as the website on my PC. I tried every day for a while, and still nothing. I finally came here to the forums, to suss out whether this was a known bug being worked on, or a feature to get support out of having to deal with issues. Verizon may tout themselves as having the best coverage available, but their customer service is well-known as one of the worst. (Yep, I'm annoyed.)