Suspended service

[Moore3787]

I paid my bill on the 5th of May and received a confirmation number. 2 days later the amount was credited back to my bank account but my phone was still working. Now today at approx 545 pm they suspended my service for non payment?? But it was paid and the remaining balance of 23 dollars was paid today. What is going on with Verizon finance team??

[vzw_customer_support]

Thank you for reaching out for billing support. Please let us know if you still need assistance. 

-Melissa

[vzw_customer_support · Accepted solution]

We’ve got a helpful Payment FAQ which goes over all the options for making payments and options as well later payments: https://www.verizon.com/support/pay-bill-faqs/

If you still need help with this payment situation, please contact us. 

-John