TCL Fflip pro recent problems
BobbyReed
Enthusiast - Level 2

My very new TCL Flip Pro was working great, but now the mobile hotspot and the voice to text (KaiVA) is not working. Does anyone know what's up? Thank You. 

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vzw_customer_support
Customer Service Rep

Hi, BobbyReed. Mobile hotspot and voice to text are excellent features to use, I'm sorry to hear that they recently stopped working for you. I'd be happy to help take a closer into this for you. Please send us a Private Note. 

*Cheyenne

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BobbyReed
Enthusiast - Level 2

Hello Cheyenne,

The mobile hotspot problem was a user issue that I figured out on my on.  The voice to text problem continues.

I have opened a support request with Verizon and have spoken/texted with several support folks unable to help me. I am supposed to hear back for someone , but as of yet no one has called.

Since opening the support request, I have continued to look for a solution and spoke with a TCL support person and I was told that it is a software issue. They could not tell be if or when it would be fixed. I bought this phone recently and the voice to text was a major reason for keeping it. It worked fine until about 4/1. I hope it gets resolved soon.

Mbanks2
Enthusiast - Level 1

TCL pro voice to text stopped working, how do I reset so it does?

vzw_customer_support
Customer Service Rep
  • From the main screen, press the 
    OK button
    Utilize the 5-way navigation pad to highlight and the OK button to select.
     
  • Select 
    Settings
  • Select 
    Device
  • Select 
    Device information
  • Select 
    Reset Phone
  • Select 
    Reset

>David

BobbyReed
Enthusiast - Level 2

Mbanks2,

see my last post.

vzw_customer_support
Customer Service Rep

Hello, Bobby, our goal is to provide you the best experience. We appreciate your details, here is the link to our website, so you can complete basic troubleshooting with this device regarding your issue, TCL FLIP Pro Troubleshooting Assistant | Verizon. If after the troubleshooting you are still having issues with the device, please send us a private message to gather more details. 

 

>Arturo

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BobbyReed
Enthusiast - Level 2

I figured out a fix for my phone by myself; no thanks to Verizon tech support.  It is a Kai software issue and there is an update available.  This issue has been outstanding for me since 4/1/23. I hope that other users can figure it out for themselves, since they probably won't get any help from Verizon support.

I posted a support request and have been contacted by numerous - different - Verizon support techs and each time I've been contacted, I've been asked if I've gone through the trouble shooting app. I suggest that tech support staff please read the trouble threads and please assign the  trouble to one person who can - and will - track down the problem.

I've been a Verizon mobile customer for over two decades. This is not good support.

questsolong
Enthusiast - Level 1

BobbyReed is right. I also accidentally got a fix to this issue yesterday. I checked software updates, and was notified that our TCL Flip Pro software was up to date. Also searched for updates, none available. Then, on a whim, I tried voice to text again. AMAZINGLY, (yes truly), a message appeared that there was an update to the voice assistant. I clicked on the update button, and now the voice to text works. This is not a way to 'run an airline', as the old commercial stated, or a communication company either.

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vzw_customer_support
Customer Service Rep

Hi! Thank you for reaching out to us. We are glad to read you were able to fix the issue. If you have more questions, or need anything else, Verizon Social Media is here for you 24/7. Thank you for contacting us! 

 

 

>Ulises

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BobbyReed
Enthusiast - Level 2

Arturo,

Thank you for you response. Please read the previous posts on this trouble. I have already gone through the trouble shooting process with numerous Verizon support folks. I don't believe this problem is  specific to my phone. Other TCL Flip Pro users have the same problem.  I have spoken with a TCL support person and was told there is a software change that resulted in KaiVA no longer working. I am hoping someone at Verizon will contact TCL and work with them to find a solution.

Thank you.