If I power the phone on and set it down, it stays on. If I go ahead and use it, say to send a message, and set it down, it immediately powers off. I have to push the power button and start it again. I can tap it and jiggle it around when it is on and it doesn't power off, so doesn't seem to be a wire or battery problem. Is there a setting I am missing? Some kind of security setting? What else could be wrong?
That is indeed some strange behavior, dg29leet. I know if this was happening to me, especially if it wasn't turning off with the other activities, I would be looking for more help. Let's see what we can do to help. When did this behavior first start happening? What changed with the device prior to this starting?
-Joseph
I don't know when it started. Could have been an operating system update.
Thank you for these details. Is the issue already resolved? We want to make sure your device and service are up and running. ~Geo
We are here to help with your device. To better assist you, I'll be sending you a Private Note, please reply to it, so we can get started.
~Maria
in the last month or so my phone has started doing the same thing. it is very frustrating. does not give any kind of notification as to why. sometimes it will turn of multiple times in a couple of minutes. i just got a new flip pro a few months ago.
We're sorry to hear that your TCL Flip Pro is also having this same issue now, stupidcommunityusername. We're here to help, and want to assist with some troubleshooting. Please be on the lookout for a private note from us.
-Joseph
Apparently due to loose cage for the SIM card. SIM card moves on and off the contacts. Poor quality product.
Hello, dg29leet, I'm sorry to hear you're running into an issue with your SIM card. So we can best assist, we will be reaching out via Private Note.
-Lauren
We have this problem but not as bad as some. In one case, the phone powered up and we got a message that there was no sim card. We removed and replaced the sim card, and it worked. But the phone still powers down randomly. Did you find a resolution?
That is strange behavior for the device questsolong. We will be sending you a Private Note to gather some additional details so that we can uncover more about your device experience.
-Andi
There is no other behavior I can report. It happens once or twice a week. Software is up to date.
Also, where did you get my old email address from:? I should be getting email notifications of updates to discussions to [email address removed per the Verizon Terms of Service]
Thank you for those details. So we can best assist, we will be reaching out via Private Note.
-Lauren
I've been having this same issue, started in the last couple of months with a TCL Flip Phone I got after the 4G upgrade. Suddenly started shutting off often multiple times in the span of a few minutes.
smcgavin, help is here as having a properly working phone is a must. So sorry to ask but has there been any damage to the phone, physical or liquid?
-Natasha
Start a new topic or ask questions in the open forum.
