This is driving me crazy.
My friend is unable to receive texts from me. This is not a simple issue of blocking at all. He and I can call each other ( both ways ). He can send texts to me but when I respond he doesn't get the response. I have tried every variation of troubleshooting.
Troubleshooting methods-
and everything in between.
An added note is this is exclusive with Verizon phones messaging him and this is the case for 3 other people who contact him. He has done all of the same Troubleshooting and even changed phones.
Any help would be great.
What network is your friend who cannot receive texts from Verizon network on? What Messaging app is he using?
I rely on my text messages to keep me connected to my friends at all times and definitely want to make sure you can stay connected with your friends, GLASGOWRANDY. If your friend is having issues with multiple people, we would recommend having him contact us to troubleshoot his device. Your friend can also use this link to assist with some troubleshooting, http://spr.ly/6583Dzdr1 refer to number 19.
DanielleR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Can you initiate a new text message with this person?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
are you sending to i-phones/apple products??
I was on the phone with Verizon prepaid support for 1.5 hours and they just left me hanging there. I dialed in from another phone and the automated message said they are actually closed for the day (it was past 11pm ET). So they put me on hold and left for the day. Brilliant strategy.
Like you, I am unable to receive text messages on my I-Phone 5S from Android devices (I still receive them from other I-phones). I did all the troubleshooting (reset network setting, reset phones, unblocked messages; send as SMS; updated the phone settings). Nothing works. I can still receive phone calls from the same Android device. Can someone from Verizon please help?
Messaging concerns are not what we want for you. Allow us to troubleshoot as I understand that you've performed multiple steps. What messaging app are you using? When did you start having this issue? What changes have you made (uploads, downloads, etc...) prior to this issue? Here's a link that will assist with troubleshooting https://www.verizonwireless.com/support/troubleshooting-tool/.
Corey_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
And here's a link to a discussion that probably explains your issue.
This issue is clearly a Verizon issue. For me it started over 2 years ago when I switched from ATT. The issue has continued for me as I switched from Samsung Galaxy S7 to a Google Pixel 3. It's also occurred regardless of which messaging app. After researching this on and off the past couple of years and reading the responses from Verizon in this thread and the one included in the post by MrM1862 above, I'm now convinced the only solution is to leave Verizon. For me that is unfortunate because other than this issue I'm a happy Verizon customer and I really don't like ATT. But group texting is so common these days and so important to communicating with friends and family that it's just not worth it if there's no real solution coming.
I just joined Verizon and have spent 2.5 hours with Tech Support. Did everything possible (reset network settings, erase content and settings, switched out simcards) Have a brand new Iphone XR and don't receive any Android texts. This is unacceptable. Can someone fix this?
I rely heavily on text messages myself, so I can understand the importance of this service working. We are here to work toward a resolution. You have gone through a lot of steps, so we do not want to take up any more of your time with troubleshooting on this platform. Please check your Private Messages for further assistance.
DavidC_VZW
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Double.
Same problem but its Verizon to Verizon and one of the numbers has absolutely no block history with me but is on the same network as far as billing goes. Troubleshooting now.
Ive had this problem for months now and end up keep going back to support, and spending hours going back n forth to get it working again, only to have it stop working again some 3-4 weeks later.
I've had enough, it's obvious that verizon can't provide a trustworthy texting service. AND they certainly would NEVER do anything to compensate you for their lack of service.
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
Simple fix.. message from the blue message button and not message plus..it has glitches
Start a new topic or ask questions in the open forum.
