Time to call your State Attorney General's Office...

[Alphahotelbravo]

I, like everyone else, who was forced to update my nearly new LG G3 have been experiencing all the same issues with what was exceptional performance and is now nearly crippled by the Lollipop "update."

I have read many forums and Customer Support responses with potential fixes, some of which are no more than delay tactics, and distracting run-arounds.  Whoever led the teams that developed, tested and released this update should be fired, immediately and unceremoniously.

Many of us have had to switch over to pure 4G to get any connectivity performance, which, one could envision without too much of a stretch, was deliberate to force us to use more data - which we would, of course, have to pay extra for.  I'm positive that type of restrictive coersion is illegal.

Verizon has failed to deliver on goods and services that many of us are paying through our captive contracts with potential penalties, and through their actions, which we could not opt out of, we have suffered a loss of functionality and performance of our devices.  Additionally, they have not communicated a timeframe for a solution, or a 'fix' to the problem.

It's time for an authority to step in to ensure that Verizon makes good on their performance and be held accountable for not delivering and restricting use of the devices.

To Verizon:  fix the problem, or rebate us for our trouble, and facilitate a penalty-free capacity to switch carriers without any encumbrances.

My first phone call on Monday, 6/29/2015 will be to my State Attorney's office to file a complaint and ask that an investigation be started.  I would suggest that all of us who have been rear-ended by this "update" do the same.  That will be the only way we get any action on this.  The irony is that I will use my Verizon phone to make the call.

[Snn5]

You don't mention the problems...most of which the majority of people have already overcome.

[beentheredonethat]

Verizon, like all the carriers, has little to do with system updates.  With Android updates it goes from Google to the hardware manufacturer, in your case LG, to Verizon.  Google updates the OS.  The manufacturer tests it and certifies it for its hardware, possibly even modifying or adding firmware to fix any known issues.  The only thing the carrier does is to make certain the update allows the device to connect to its network and use Verizon's services.  Phone calls, SMS, MMS, 4G/3G/1x data connectivity, that's it.  But because you don't pay a monthly bill to Google or LG you hold Verizon responsible for all of it.  And if you switch carriers you'll have EXACTLY the same experience.  Good luck with your call to your state AG's office.  I'm sure they'll pay close attention to the rants of an angry cell phone customer.

[Alphahotelbravo]

You're right, how silly of me, I should listen to the bemusement, admonishment, and advice from a kool-aid drinking industry employee (since we've started the name-calling)... 

I wouldn't have bought the device if it only connected to the carrier's network.  No one would.

Here's what I know... my device worked fine prior to the update.  Now, it doesn't.  That's more than an inconvenience, it's a bad experience.  More specifically, a bad 'end-user experience.'  If Verizon, Google, LG, Qualcomm, or even the people who make the 'click' sound of the keyboard as I type this out don't care about my experience as an end user, I'll find someone who will.  Since there are entire forums devoted to this very topic, I don't think I'm alone.  My only fault in this was to have purchased the device, I guess.

I sincerely doubt that most all the issues have been resolved for many users.  I don't know what planet you're on, but someone posts something on Verizon's forums at least 5 times a day about this set of issues.  If it isn't about the issues specifically, it's follow-up regarding non-resolution after trying to get support.  I can't guess how many other places it shows up, it's over 100, because that's close to the number of sites I've visited looking for answers.

As far as Verizon's 'hands off' approach to the software...  Care to explain the permanently attached applications that have the Verizon stamp all over them?  There's a whole tab on my phone that has Verizon apps, that soak up a significant amount of space, that I didn't install, and cannot uninstall.  Wait, those aren't Google apps...  Or LG...  I sincerely doubt that Google would have released software that disables the push feature of their most valuable demographic tool, GMail.  Or, get this, have Chrome so non-functional on a wireless network that people install Firefox.  Really?  Even my device says Verizon.  THE HARDWARE doesn't say LG or Google on the front, it says Verizon.  Gotta start somewhere, and that's the first thing I see.

Regardless of whose finger you point to the responsibilities of why this has happened, what's on the scoreboard at the end is that it is not as designed, at least not originally, and it was not an improvement in functionality and performance.  I know few people who would voluntarily sign up for something they were told was going to get worse under the auspices of improvement.

As far as my ranting as an individual to ANYONE is concerned, perhaps you're right, one person may not make a difference.  But a hundred people...  Now that might just show up on someone's spreadsheet.

[Tarndt]

What problems are you having with lg g3? I started having problems After update with no signal, can't make or receive calls all the time,data slow, text delays or don't send. Verizon says it's my coverage area even though I never had problems before and their map shows in 4glte. So they tell me upgrade to iPhone for 300 or cancel and they'll waive etf

[Snn5]

Either try the full reset without app data and then download DNSet to rectify the wifi issues, or go for the waived fee.  Either that or wait for 5.1 or later.

[Alphahotelbravo]

The same problems you and everyone else are having...  I think everyone's been told to wait for the update...

[mama23dogs]

You should both contact LG for a replacement phone.   Most of the phones update without problems.  Verizon can only offer you a warranty replacement.   LG is responsible for the software on the phone.

you can go over to other carrier forums and see the same complaints....lollipop.  For months it was, "when do we get it?"    Now it's , "lollipop messed up my phone". 

FYI. This is primarily a customer to customer support forum.  Employees are clearly labeled.  You will get an honest response here, but you may not like the answers you get.  The fact is, you have to go through proper channels to get results and the AG's office isn't it. 

[beentheredonethat]

So true, mama23dogs.  Before it rolls out, everyone is like, "When is it gonna get here?" and after it arrives it's "I hate it!  It messed up my phone!"  Try going into the Windows Phone forums and looking at posts about Cyan or whatever.  Lots of whining and even threats of lawsuits alleging that Verizon is purposely holding it back because Verizon wants everyone to switch to iPhones and Android phones.

And then there are folks who resort to name-calling when someone attempts to reason things out without being emotional.  I'll keep my eyes peeled for that action by his AG's office.

[mama23dogs]

I Am an android fan, but I feel for the windows fans.   And Blackberry fans too.   Verizon, as a business, sticks to what sells, and windows and blackberry aren't selling enough.  I think the manufacturer makes them order a minimum because they almost always are adding carrier software.

Visiting other forums is a great way to put things into perspective.   The carriers don't really care how long we had service, so they have " angry long time customer" posts on all forums.  I have been back and forth between Verizon and ATT and still post on both forums. 

[PVansch1]

I have been in contact with both Verizon Corporate Tech Support and third level LG support (not sure this one really exists as the tech barely spoke English)  Google as well.

Contacting the AG is a good idea, but the issues need to be clearly stated. Dates of updates, data usage before and after, etc

Verizon is NOT the one responsible for the update as someone else had stated in one of these threads. Google provides the Android OS. The manufacturers implement it on their hardware which they are responsible for verifying proper functionality.

So, each respective provider needs to be held accountable for their role in this.

Google as the originator - They only support their Nexus device if you call them.

LG as the device manufacturer - Is ultimately responsible for the issues at hand.

Verizon - As the service provider, we pay them, they need to pressure LG for the "Fix"

Hold Verizon accountable for the data overage as the collective "They" broke your phone and you should not have to pay for data overages until the issues are resolved. Back yourself up with providing them that you have not had overages prior to Lollipop, You can view your monthly usage on line and they can as well.

Be diligent, don't take NO for an answer.

Find your area President at the link below and let them know of the issues you are having.

Region Leadership | Verizon Wireless

[kerih28]

Any luck?? It is obvious this was an upgrade issue as my phone is working completely now. I have about $75 in overage in the last 3 months and Verizon is who my money goes to therefore hold them responsible for a full refund.  Has anyone gotten refunds? Or heard of lawsuits? I was actually told by a C.S. Rep that my only 2 choices were to upgrade to unlimited data plan when right now I never go over 2th...OR to have them automatically turn my data off when I reached my data limit.  So I had the choices to either pay a substantial amount more OR to have NO phone unless on Wi-Fi which was not working. Gee thanks.

[Snn5]

kerih28 wrote:

Has anyone gotten refunds? Or heard of lawsuits?

No such thing as class action lawsuits:  read the agreement here, last paragraph:  Customer Agreement | Verizon Wireless

I was actually told by a C.S. Rep that my only 2 choices were to upgrade to unlimited data plan when right now I never go over 2th...

No such thing as an unlimited data plan.

OR to have them automatically turn my data off when I reached my data limit.

This is done on Prepaid Plans, not postpaid plans.  For any plan you can use the built in feature at a set limit or as always, "There's an app for that."

[kerih28]

Sorry, but that is NOT what I was told. I did have an unlimited data plan previously and although no longer offering that now the c.s. rep told me I could upgrade to that, restarting my whole 2 year service plan. 

I am also well aware of the built in app that alerts you when you reach your data limit.  This is also NOT what the c.s. rep told me of...she specifically said that it is a function that only a C.S. Rep could set up so that you don't go into overage.  So again my 2 choices was to either pay more money to upgrade my plan (for 2 years) OR to pretty much have no phone except for emergency calling.  She also offered a $10 rebate at which point we got disconnected and she didn't even bother calling me back.  And no rebate was taken off my next bill. I've been a Verizon customer for 10 years and have never had this many problems.

[Snn5]

The "c.s rep" was wrong.  You can't upgrade or change to an unavailable or no longer offered plan.

If a "c.s rep" could set a limit on your line, that would do nothing for overage charges as far as revenue goes.  That's what Family Base is for, or, like I suggested, other apps and phone features.

When you say, "Pay more money to upgrade plan" I take it to mean, "Pay a little more to save a lot in overages."

Changing a plan does not add 2 years onto your time.

And, what is this, "No phone except emergency calling" business?  You don't like the phone, buy another one, either full price or 3rd party used, or CPO from Vzw.   Or, pay the ETF and sell the phone and ease on over elsewhere. 

I missed the part where you have 0-few options to rectify the issue you blame on Verizon.

[PVansch1]

I have not paid a data overage.

I contacted Verizon Corporate Support at [removed]

It took many hours and Emails to my area President. Look at me previous post for a link to get your area President's contact info.

The latest update does resolve  the issues. Why it took so long when they had released this version on other phones, no one will know except the lucky person who finally flipped to release it.

After this latest update I did not have to to a full data restore, I let it install, reboot a few times. When I was satisfied it was done, I pulled the battery to shut it off, reinstalled and powered back on. So far it has been good on two phones for us.

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