My wife and I traded in two iPhones for new iPhones 4 months ago (my wife’s iPhone was a iPhone 14 pro max 1TB Storage Valued $878.00 and iPhone 12 Pro Valued $331.00 )only received 1 trade box and 1 envelope, I went to my local Verizon Store in Eagle, Idaho and they called Customer Service and got us another tracking number (so we had 2 separate tracking numbers for both phones included in trade-in agreement)
Was told we could use one envelope/both for both phones as long as we had two tracking numbers which we did all that.
To date we have not received a credit for my wife’s iPhone 14 Pro Max 1TB of storage $800+ was amount we agreed to when we also agreed to purchase two NEW iPhones.
And after 3 days, another box arrived at my house. I called Verizon and spoke to two people and they all gave me different answers. Should I be worried? Other similar posts had such headaches dealing with this kind of issue. Any advice? Or help here?
Jamiesjfd21 We're here to help with your concern regarding your promotion for your trade in. We want to help. We'll be sending a private message. ~Peter
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