Recently I accidentally deleted an album containing lots of videos. When I went to the cloud on both my phone ( Samsung Galaxy S5) and PC I could not find the videos even though they should have been backed up. How can I restore them if I cannot seem to find them on the cloud?
Could they have been backed up to the Google cloud?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I have checked every storage from the cloud to my drive and I have found no videos. On my PC I was able to find the pictures I took around the same time as I recorded the missing videos. They both should have been backed up together.
We're sorry to hear your videos are not showing backed up, LetoFenris. I know how important it is to save your memories and would be devastated if mine were missing. Let's take a closer look into this. Were you ever able to view the videos in your Cloud app or the PC before they were deleted? How much storage is available in your Cloud?
DanielleR_VZW
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