Unable to log into my verizon with two factor authorization because phone is broken. please help
ssmorris528
Enthusiast - Level 1

2 factor authorization is stopping me from logging into my account since my phone is broken. Please let me know how I can log in.

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Re: Unable to log into my verizon with two factor authorization because phone is broken. please help
vzw_customer_support
Customer Service Rep

We know how important it is to be able to have access to your acocunt, we'll be glad to help out. In this case, the best option would be to visit a corporate store with a valid ID. You can find the closest store to you here: http://spr.ly/6600u7aW8

~Freddy

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Re: Unable to log into my verizon with two factor authorization because phone is broken. please help
cw1231
Newbie

I am facing the same issue. I am not in the USA right now and cannot go to a physical Verizon store, what are my options? Thank you

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Re: Unable to log into my verizon with two factor authorization because phone is broken. please help
vzw_customer_support
Customer Service Rep

cw1231, we're sorry to hear that your phone is broken. We recommend reaching out to our Global Support Team if you're traveling. You can call them at 908-559-4899 You can also use this link to find the countries international toll-free number and call from a landline: https://www.verizon.com/support/pdf/BPOD-I2400-Toll-Free-Numbers-V5.pdf

~Jesse

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