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Unauthorized charges
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My 9 year old granddaughter got a hold of my phone and through Google charged over $200.00- Replied to e-mails these were unauthorized..... still charged! Checking into other carriers now. Getting in contact with Verizon is a nightmare. 🙄
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By giving a kid a smart phone, you assume all risks associated with that. It's not your carrier's responsibility to babysit.
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Why do people think another carrier is going to treat this any different? My house the kid would be working off the charges to pay it back.
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Nobody here wants you to leave. To be sure, what happened when reporting the charges ?
https://support.google.com/paymentscenter/answer/9074244?hl=en
