Unlimited Data

[harmonious]

Is it just me, or does anyone else want unlimited data back? LoL!

[#2]

Rinch wrote:

Brian68 said....

"No one is taking advantage of you. If you find Verizon policies or service not to your liking you can take your business else. which by the way is a much more effective way of showing Verizon your dissatisfaction that posting on a messageboard."

You seem to make recommendations that Verizon customers go elsewhere if they don't like the service frequently.

The access to these discussions starts on the Verizon customer web page under "SUPPORT".

Us customers do have concerns and your attacks on those that feel they have a concern is not helpful.  Maybe you need to take your so called support comments elsewhere.

If I was a Verizon manager you would already be gone. But since I am only a customer that will get sarcastic comments if I have a concern, I can take you advice and go elsewhere after about 12 years as a customer.

I never tell anyone that has a REAL problem to go elsewhere. People that come here and constantly complaining about wanting unlimited data back or pricing or fees or accuse Verizon of ripping them off, yes I will and here's why.

A) not having unlimited data is not a problem one can get solved in this SUPPORT forum even if Verizon CS  reps posted here let alone when it's a customer to customer forum. If one just has to have unlimited data there are other carriers that supposedly have that, and the best advice( and isn't that what we are supposed to be giving here? ) is for them to go with those carriers.

B) complaining about pricing for fees is another thing that we can't do anything about. Even CS reps can't. Once again if the price for what you need from a wireless service is too high here then the best solution is to get it elsewhere.

C) If one is accusing Verizon of ripping them off then why stay no mater what? Even if Verizon gave you unlimited data and stopped charging you fees if you suspect they are engaging in criminal activity why would you continue to do business with a company like that?

Lastly complaining at a website does not help. Has it so far? Nope. As long as Verizon gets your money every month why should they change? Go ahead and complain they've got your money. Look at their quarterly reports. Lowest churn, they are constantly increasing their subscriber base. Where is the motivation to change anything? You know why T-Mobile made these drastic changes? Because they were LOSING customers and profits were going down. So when I tell someone to leave I am not being mean I am telling them the best way to to actually get Verizon to do something about their concerns. Trust me if Verizon's churn suddenly went up to a mere 5% for a couple of quarters they would figure out why and do something about it. And if in the process of advising them to leave the number of complaint posts on this board diminishes I've killed 2 birds with one stone.

[Rinch]

Us customers, log on to Verizon.com, using our user account and password. We can do all things to update, change our account etc. The menus lead one to believe that since this is a Verizon web site and the Support tab leads most folks to believe that this is sponsored, paid for and maintained by Verizon. Customers are expecting  Verizon support. And yes listen to complaints, expecting someone at Verizon to listen.Otherwise we could use any of several other sites that provide answers to questions.

It is not clear at all to someone going to the Verizon web site, that volunteers are answering the questions and complaints instead of real Verizon employees. So please keep that in mind....and I would still fire you for telling Verizon customers to go elsewhere if they don't like the service you provide.

[#4]

I don't remember for sure, but I think the terms and conditions of this site explain all that when you sign up and agree to abide by the terms and conditions of the site.

[tikibar1]

From the forum's ToS:

"The Verizon Wireless Community is intended to provide consumers with the opportunity to exchange useful and helpful information."

"Users of the Verizon Wireless Community are responsible for exercising careful and appropriate judgment in evaluating and taking action based on other participants' postings on Verizon Wireless Community, since such postings may reflect significantly different levels of knowledge and experience by participants. Users of the Verizon Wireless Community agree that Verizon Wireless is not responsible for the accuracy of the content of the Verizon Wireless Community and will not be liable for any damages incurred as a result of their use of any such content."

"Authorized Verizon Wireless Employees are distinguished by the Rank of "Employee" and/or an official Verizon Wireless logo as an Avatar."

[#6]

tikibar1 wrote:

From the forum's ToS:

Verizon Wireless Terms of Service

"The Verizon Wireless Community is intended to provide consumers with the opportunity to exchange useful and helpful information."

Ok so is threatening class action lawsuits over losing unlimited data or $30 upgrade fees or blatantly accusing Verizon of engaging in illegal activity either "helpful" or "useful"?

[Rinch]

Okay, here I am at my computer, signed on to Verizon. See a Tab called SUPPORT, click on it.

Takes me to a list of support topics, interested in Android, click on it, lists all topics by subject.

Didn't see any of those comments in any of those menus. So it appears to me as if I am dealing with Verizon and Verizon employees, not other customers. The disclaimers are not apparent to anyone following those steps. From comments seen on this whole support arena, a lot of other customers are expecting a similar result. Dealing with issues beyond technical problems such as how do I set  up my email etc. and getting into contests with customers about why Verizon changed this policy or that should be off limits to all.

[21stNow]

Feel free to start your own Verizon Wireless forum where you can create the rules to your liking.  Verizon Wireless has community guidelines that users must follow or the offending posts will be edited.  I think that they have found that the current rules have served them well and there hasn't been a need for more draconian rules that would drive more users from the forum rather than increase the assistance found in the forum.

[#9]

You saw them when you created your user account.  You actually agreed to abide by them.

[B33]

That is True Tiki  here's there Sign >>  <<

[#11]

Rinch wrote:

So please keep that in mind....and I would still fire you for telling Verizon customers to go elsewhere if they don't like the service you provide.

How would you fire me when I don't work for Verizon?

[21stNow]

Rinch wrote:

Us customers, log on to Verizon.com, using our user account and password. We can do all things to update, change our account etc. The menus lead one to believe that since this is a Verizon web site and the Support tab leads most folks to believe that this is sponsored, paid for and maintained by Verizon. Customers are expecting  Verizon support. And yes listen to complaints, expecting someone at Verizon to listen.Otherwise we could use any of several other sites that provide answers to questions.

It is not clear at all to someone going to the Verizon web site, that volunteers customers (FTFY) are answering the questions and complaints instead of real Verizon employees. So please keep that in mind....and I would still fire you for telling Verizon customers to go elsewhere if they don't like the service you provide.

How can it not be clear?  I copied this from Verizon Wireless' website support page:

Verizon Wireless Community

  We have an active community of customers who share valuable tips and help each other solve problems.

[Rinch]

We have an active community of customers who share valuable tips and help each other solve problems.

Whatever your status, telling customers to go to another provider is indefensible for any business. It should never be included in a public answer on a Verizon or any other business web page.

In this particular subject, attempts to defend Verizon's decision on data plans, by "customers" makes it appear as if the defender is Verizon and not another customer. No matter what disclaimers are posted elsewhere, if we go straight to a given subject, it "appears" that Verizon is providing the answers.

If I were king at Verizon it would be part of the so called "Code of Conduct" on these boards. Since I'm not, maybe a Verizon manager/monitor will notice that some of the "customers" that are recommending that we go elsewhere just might result in Verizon losing some of us long time customers. Angry responses to the recommendation that they go elsewhere should make the person telling the customer to go elsewhere reflect on the wisdom of such recommendations. I don't believe losing customers asking for assistance or voicing a concern or even a complaint, is in Verizon's business plan.

Just as this issue is not getting resolved between myself and the other "customers" who made the recommendations to find another provider, the "customer" recommendation should be limited to "contact customer service at Verizon", if Verizon is the only way to resolve the customer concern.

[#14]

Telling another customer to go to another provider is in many cases a very appropriate response.  Many people come here with complaints about things that no other customer can help them with.  These are things such as Verizon terms and conditions, policies, prices, etc.  If the customer is not happy with Verizon for those reasons, they SHOULD go to another provider or contact Verizon and complain to them.  Complaining on this website is NOT APPROPRIATE.

[#15]

Rinch wrote:

In this particular subject, attempts to defend Verizon's decision on data plans, by "customers" makes it appear as if the defender is Verizon and not another customer.

So educating people who are clearly uniformed on a topic means you're "defending" something and work for Verizon? I thought being informed was a GOOD thing? Explaining the technical limitations of a service is not being for or working for anyone. It's getting people to deal with reality. Is it better for people to be in the dark and think Verizon can provide a service if only they would stop being evil and greedy when the real reason is technological? How is indulging someone's conspiracy theory helpful to anyone?

[okamsrazor22]

Yes, it is annoying that VZW has changed plans, ended promos, and upped fees in the last few years. I do agree with Brian that if a customer coming off contract does not like these changes that they change carriers to one that has current plans/promos/etc more to their liking.

Since all companies (not just VZW or wireless carriers) make these changes it is not "wrong" for Brian to suggest people look elsewhere. If you are under contract nothing will alter your contract while it is in effect. If you signed a contract two years ago expecting the same promotions, fees, etc would be in effect two years later...well that is a bit unreasonable.

I have unlimited data (and love it). Some months I use 2GB-3GB, others I use 9GB,10GB,20GB+. My average is about 6 GB a month. However, I signed for unlimited as I travel a lot and often am "in-between" wifi hotspots or by paid only wifi (such as airports).

I have seen the end of NE2, 20 month upgrades, Primary line upgrades every 12 months, Unlimited data, and the addition of many new fees. When my contract is almost over, I will review all carriers and options available to me. I will choose what works best for my needs and sign there. I may also do as Horses suggests and buy a device off contract and just keep using VZW until another carrier has a plan I like more.

There are options out there, and in the next few years VZW "It's the network" tagline will be much less meaningful then it is now. It is all about waiting for the other carriers to finish their LTE builds and see the competition heat up for retention of customers and signing of new customers take over again.

[#17]

I think the correct way to state this issue is not the elimination of unlimited data.  It is the elimination of a $400+ Verizon subsidy on new phones with unlimited data, at least for now.  People who want to keep their unlimited data just need to realize the price went up about $16.67 per month.  To me, that's still a bargain any way you look at it.

[okamsrazor22]

It is still the elimination of the unlimited data plan, albeit only for new customers. Otherwise a new customer could buy an off contract phone and sign up for unlimited data. It is not an option any longer...hence eliminated. While unlimited lives on for those of us who have it under contract, or who are off contract but do not change the plan (aka Grandfathered) that will not last long either. I would expect "unlimited" on VZW to be officially "eliminated" by summer 2014 once those who had 2-yr contracts start in Summer 2012 end.

[#19]

okamsrazor22 wrote:

It is still the elimination of the unlimited data plan, albeit only for new customers.

Unlimited data for new customers ended July 7th 2011. That's nearly 2 years ago. And honestly if Verizon had kept unlimited data for everyone you'd be here complaining about how slow the network is.

[okamsrazor22]

Yes, but existing customers could renew their plans in Summer of 2012. That was in conjunction with the release of the Samsung Galaxy SIII. SO many people who picked up the SIII on release were reneweing or extending their contracts until 2014 with unlimited data. I also did not "complain" about the unlimited data going away.

Please, try to keep up with what is being discussed.

[#21]

Nobody can renew or extend a contract.  Every contract expires at the end of 2 years.  Unlimited data for existing customers did not go away.  It is still there, just more expensive.  It may or may not go away in the future.

[soupcannon]

Yes, but that also means that vzw has no contract with you and at some point can change or suspend your service at will