Been with them for over 10 years now. I have NEVER had a successful call to their tech support. As always they mess with you. I'll be glad when I can finally leave them and go elsewhere (less than a year left in my contract).
I upgraded from a galaxy s3 to an s5. What a joke. Tiny bit bigger, a little more power and a few more features.... oh boy! Nothing like spending $700 for a minor upgrade. Anyways, they did a software upgrade a couple of days ago and now my vibrate no longer works. I called them and they want to ship me a refurbished phone???? No I don't think so. I spent $700 of my hard earned money for a defective phone (didn't want another contract with these losers so I payed up front). They should be replacing it with a new phone not a old broken phone that has been fixed.
Goodbye Verizon. I can't wait to stop paying $150 a month for 3 gig of data and HORRIBLE service. Nothing but a complete rip off.
Your phone was made defective by a Google & Device maker update, not by Verizon Wireless.
Sprint & T-Mobile will pay via gift card reimbursement your early termination fees from Verizon after you pay Verizon first.
No need to wait if you are really that unhappy.
The standard is from the device makers warranty (which Verizon acts as an agent and not as the warranty company to exchange for like device as refurbished (used) for your now inoperable used phone (Used) to the device maker this is a fair exchange.
All carriers do the same.
Good Luck if you change carriers. I wish you the best.
You're an idiot if you think this. Yes, google make the update but Verizon approved it. I purchased this phone through Verizon. I don't care who I purchased it though I will return it to that place.
So if you buy a stereo from Best Buy and you find it defective, who are you going to return it to? The manufacturer? I highly doubt it. Verizon sold me the phone they should be responsible for that phone and that doesn't mean giving me a refurbished phone.
me11 wrote:
So if you buy a stereo from Best Buy and you find it defective, who are you going to return it to? The manufacturer? I highly doubt it.
Actually after a certain period of time you DO in fact go through the manufacturer.
me11 wrote:
"I upgraded from a galaxy s3 to an s5. What a joke. Tiny bit bigger, a little more power and a few more features.... oh boy! Nothing like spending $700 for a minor upgrade".
You figured this out after your 14 day return option ran out? BTW no phone company is going to replace a used phone with a new one after the option out period has expired.
Verizon is a retailer as well as a cellular provider. Mr. not know it at all!
After 15 days Best Buy and Walmarts or any retailer does not take the device back, they refer you to the device makers tech support website or 800 number.
Verizon if they sold you the device does the same thing. They are not going to fix your device or keep giving you new devices for broken ones after that first 15 days.
I hate it when people jump in and contribute nothing but wrong information on a thread like you just did.
The warranty in the box clearly tells you how to get warranty service. You don't get it from Best Buy or Walmart or Verizon Wireless. Or where ever you purchased it from. You contact the number in your owners manual.
I suggest you read first your receipt at time of purchase and then the owners manual.
You may then know what you are talking about.
and if you buy a stereo from Best Buy etc. and its defective after 15 days that too goes to the manufacturer of the stereo. Read your owners manuals. It does not get returned back to the store.
If you paid full price for your phone, why are you still in a contract for a year paying $150 a month?
I have 2 phones on the account. My contract ended a couple of months ago (hense why I didn't renew my contract). As soon as the other phone is done I can leave this rip off company.
Still doesn't explain why you're paying $150. 2 smartphones with 10 GB with 1 off contract would be $155
Well it's really easy to explaing. VERIZON IS A RIP OFF COMPANY. yep, I pay $151 a month for 2 phones and 3 gig of data. I've called numerous times on it and they tell me it is correct.
Your amount sounds about right. $40 x 2 smartphone line access fees = $80
3 GB of shared data = $60
Total = $140 + ~$11 in taxes/fees = $151
You can log into your MyVerizon account and add a month-to-month discount on the line which is out of contract. With your 3 GB shared data allowance the discount would be $10 a month, bringing your bill down to ~$141/month.
Comparing comparable nationwide carriers, AT&T charges $160 for two subsidized (2 year contract) phones and 3GB shared data. Buy the phones full price and it is $130. Not saving much by switching. If they replace a defective phone, it is with a refurbished one, as is T-Mobile, Sprint.
You can get a cheaper plan with those last two, but you won't have comparable 4G nationwide coverage. If you go with Sprint, is your home coverage 3G or 4G? Their 4G system is still being built and is limited. T-Mobile's "unlimited" data is throttled after you hit a ceiling and much of it is 3G only. Don't trust any carrier's maps, they are only "best case" scenarios. Both charge extra to use your phone hot spot feature, if that is something you need.
When you go to another carrier, be sure you ask all the right questions, because their support forums are filled with the very same complaints you have. I'm not a Verizon fanboy, I'm planning to switch to ATT next month myself, but not to save money.
As far as your vibrate issue:
Have you tried a system partition cache wipe?
Here is how to do it on your phone:
If you boot into safe mode, and test vibrate there does it work?
Go to your phone dialer, and type the following:
*#0*#
That will put you in diagnostic mode which you can test vibration in. (try it from both normal and safe mode).
Go somewhere else. See how long you last. I went to T-Mobile with my iPhone 5 and best I could get was 4G, never once did I see LTE pop up. I would go to my dentist office and get no signal. Never had that problem with Verizon. So go ahead, leave. You'll come crawling back when Verizon offers a deal like a 200.00 gift card for buying 199.99 iPhone 6 and you know how good the service really is. And one other thing. T-Mobile has very if any customer service in the U.S. (removed)
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator
I'm switching to AT&T next month. Their service coverage is just as good as Verizon's. Will I be disappointed with their support? Maybe, but no more than I am with Verizon. I have a Galaxy S3 that was broke by kitkat and no one will fix it.
So I also won't be buying anything from Samsung or running Android. Never been a fan of Apple, but look at how they handled the recent iOS update. They immediately acknowledged the problem and had it fixed in just a couple of days. 3 months waiting on Google/Samsung/Verizon over kitkat and not a word.
With Apple, if you have a phone issue you can just go to an Apple store and swap it out if under a year warranty.
Try doing that with Samsung, LG, or anyone else.
Totally agree, which is why I may go the Apple route even though I don't like their business model. At least they support their customers.
pzjagd1 wrote:
Totally agree, which is why I may go the Apple route even though I don't like their business model. At least they support their customers.
Wait so you understand that it's Apple that supports iPhones but you expect Verizon to support other companies phones? Why wouldn't you expect Samsung to support their phones and LG et etc? You're blaming Verizon to hat those companies don't support their devices the same way Apple does?
No, I expect Verizon to support its customers. If Samsung won't fix the phone they broke, I expect Verizon to go to bat for me (and all the other S3, S5, and Note owners with now defective phones) against Samsung. They have a lot more pull with them than I do. That's what you would call good customer service. Will AT&T do that; I don't know. But my only recourse is to vote with my feet and money, logical or not.
I'm just saying that wasn't necessary with Apple; they acknowledged they caused the problem and they fixed it. The Samsung fiasco has been going on for months and all we get is lip service. In what other industry can a big corporation release an "update" that actually breaks functionality and just walk away with a "not my problem" attitude?
I'm not familiar with the issue but I'm curious what happens when users contact Samsung or any of the manufacturers that were affected by the bad update? Are they refusing to offer a fix or do they just keep telling you that you have to wait? Some of the complaints about Android updates and how they affect some devices have always made me a little cautious with every trying their products although I keep trying to decide when to take the plunge. Apple is generally pretty good with supporting their products even after they have been "retired" for awhile but it seems like that's not always the case with some Android devices.
Start a new topic or ask questions in the open forum.
