Voicemail App on LG Velvet Not Working
Enthusiast - Level 1

I just got the LG Velvet through Verizon but unfortunately am having trouble with the Voicemail app. I haven't used the app on a few years, but I remember it listing my voicemails that I could listen to. Right now, all it shows is if I have any new voicemails and to call my voicemail. How can I uses the free basic visual voicemail? This is all it shows and there is nothing I can click on for settings, etc.


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Re: Voicemail App on LG Velvet Not Working
Customer Service Rep

Cranjack, we want to ensure you can access your voicemails as desired. If you're being told to call your voicemail via *86, then it would mean that the basic visual voicemail isn't provisioned for your line. As a result, the feature would need to be updated from basic voicemail to basic visual voicemail. For additional information, view the following:  https://www.verizon.com/support/visual-voice-mail-faqs/