WIFI speeds being reduced

[WallyR]

I have been using my WIFI hot spot for quite a while (6 months or more) with unlimited data plan and never got over 500 KB per sec speed. Last week I was streaming a youtube old movie and all of a sudden I received an email that my high speed data was used up. My wife got the same message because we are using the same account. The next day I contacted Verizon and I started having no service for phone or data (went to 1X mode). Verizon said that they were having cell tower problems in my area 54963. All day my phone wasn't working right. The next morning it appeared to be working very well and I decided to check my speed at speedtest.net. Suddenly my speed was 10 MB per sec and I saved a screen shot. No sooner than I checked my speed, I got another email about using up my high speed data. I checked speed again right away and I was down to 0.72 MB per sec (saved a screen shot again), all within an hour. I have never gotten the 10 MB per sec speed before this time so I know something is going on with Verizon not giving me the bandwidth I pay for before. I get the feeling that Verizon is cheating me out of my high speed data!

I also have never received those emails before. Please help!!!

BeforeAfter

[vzw_customer_support]

WallyR,

I completely understand wanting to clear up confusion about how your plan speeds work. We are here to help. Much of what you are describing relates to your plan. I am sending you a Private Note so that we can securely review.

ColinH_VZW

[WallyR]

I have not received a response to this problem. I was asked to review my response and accept it.

No response is not a response. I was asked to give details of my service.

[WallyR]

I have received 2 emails this morning and tried to respond to them. My response was kicked back to me from mailer daemon as a bad email address. I tried to put that email address in this message, but that was forbidden by TOS.

See attached file that I cannot answer.

[Ann154]

So instead you post an image of your email address exposing it to the world on this public forum? 

I really wish the administration here would change the way users are notified of a private message. It should just tell you that you have a private message in the forum instead sharing what that private message is. Other forums using the same platform just tell you that you have a message and provide a link to the forum. 

As for your issue with not being able to reply to the private message, the only way to correctly reply to a private message is actually view the private message in the forum itself and reply to the message in the forum. 

[WallyR]

My billing period was recently renewed and I am still on low speed. You need to fix this as I feel that I have been cheated out of proper wifi speed.

[WallyR]

Hey Verizon, why do you not address my problem?

I am being cheated out of the full bandwidth I am entitled to up to my data limit.

I am getting to the point where I feel that I am owed money for bad service over a long period of time.

I checked yesterday before I sent a message and it was terrible, I couldn't even get an upload speed.

Seems like somebody switched me back on today. What is going on with this?

[vzw_customer_support]

I definitely understand where you're coming from. Do you know anyone else in the area are having the same kind of trouble?

ZakC_VZW

[WallyR]

My wife and I share the same account, but are in different areas. She slows down when I slow down. After I recently complained, the speed went up. Something is going on with this and I think it has nothing to do with equipment. There must be a computer bug or something causing this!

[Ann154]

You used all of your high speed hotspot data allowance streaming that movie most likely. Do you even know how much high speed hotspot data your plan has? 

[WallyR]

I seem to get an email alert when I have run out of GB's. But there is something else going on here and I feel that I have not been getting the speed I pay for. I get the "run out of high speed", but not sure at what number. In the past 6 months I haven't had that email, but my service was always slow.

See my previous posts for when this started.

[Ann154]

Perhaps you should review the details of your plan to understand how much high speed hotspot data you have each month. 

[vzw_customer_support]

WallyR, we want to make sure that we get a good look at the details of your plan and account. For us to go over the specifics, I'm going to send you another Private Note. KevinR_VZW

[WallyR]

I told you the name of my plan. I have tried to respond to emails before and they get kicked back.

Verizon knows who I am because my speeds have increased since I have been complaining. See my speeds in my previous posts.

[WallyR]

Well, it is a new month and I am still getting lousy internet speeds. The only reason I bothered to check (I am so used to poor speeds that I just kind of ignore it) is my wife complained again and she has the faster Chrome book. I know there are people streaming movies and all kind of social media stuff out there on their smartphones. But I still contend that my WIFI hot spot never gets the full speed before it is reduced. I only got full speed once. So here I am again complaining. I have included that one time where it worked properly as a comparison. Please fix this as I am paying for a service! I know you have control of my speeds because you fixed it once.

[vzw_customer_support]

We want to help in any way that we can. To make sure that we are on the same page, are you stating that these are the speeds you are receiving through your mobile hotspot? BrittanyC_VZW

[WallyR]

We are paying for 2 lines with unlimited data and using the WIFI hot spot on both phones.

I only got high speed for a couple of days when I called and complained. We are still not getting any data speed worth mentioning. I have not received any texts saying my speeds will be reduced because of data usage. We are not getting the service we are (or have been) paying for. This has been going on for quite a while! See previous posts.

I do not know what is causing this, but Verizon needs to fix this problem.

[Ann154]

The Go Unlimited Plan that you have mentioned as being your plan restricts the maximum hotspot speeds to 600 kbps. You may want to change your plan to one that has high speed hotspot data. 

[WallyR]

There is no true unlimited plan. The whole system is a lie and designed to make you spend more money on nothing. I did get high speed once! Only after I called in and for a while my phone didn't connect at all.

[vzw_customer_support]

Getting the services you need and deserve at all times is important, and we are here to assist you. Please meet us in a Private Note to proceed. AlbertP_VZW

[WallyR]

I am not a streamer of much in the way of movies, but I do use data (using the WIFI hotspot is not real good for streaming movies - too slow). Verizon is not very clear and often confusing about what they provide for "Unlimited Data" services. Are there other people on "Unlimited Data" services that pay for more data? Very confusing. And the notices that I get have a "0" data number in them. I didn't start getting the "you are out of unlimited high speed data" notices until this year and have always been slow. This is my primary complaint, but since I have been writing about this, suddenly my data speeds have increased. What is going on with Verizon? I have had Verizon for many years, but didn't use much wifi hot spot. I am generally satisfied with their services, but not with this issue.