What is causing my video apps to crash on Galaxy Tab E?

I start a video app... Youtube, Prime Video, VLC, etc... after about 1-2minutes of being open, the app crashes. It doesn't matter if I am streaming a video or not, it will crash.  Other apps seem to be working fine.

What I've tried:


Updating the OS

Uninstalling OS updates

Clearing app caches

Wiping cache partition

Uninstalling and reinstalling video apps

Device Wipe/Factory Reset

Undoing update/updating Android System WebView

I hope Verizon comes back with an answer or T-Mobile will be getting my business.

Labels (1)
Re: What is causing my video apps to crash on Galaxy Tab E?
Customer Service Rep

You have done some sound troubleshooting there. Have you tried using your web browser to go to a site directly and watch a video that way instead of in an application? You can do this test in safe mode(unless you are using an iPhone).


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