An Accepted Solution is available for this post. Jump to solution.
What's going on here with the status of the Samsung Galaxy S7 Edge (Silver Titanium)??
Rackinashzure
Enthusiast - Level 3
‎03-07-2016 09:13 AM

So my Samsung Galaxy S7 Edge (Gold Platinum) has been shipped and will arrive on March 9th, but the S7 Edge (Silver Titanium) for my husband hasn't been shipped yet; it's still in the processing status. Also, they are separate orders both ordered on February 27th and I had pre-ordered his first; initially, I thought they would be shipped together. He's getting really anxious, lol.

Labels (1)
Labels
Reply
1 Solution
An Accepted Solution is available for this post. Jump to solution.
TeejI
Enthusiast - Level 2
In response to vzw_customer_support
‎03-09-2016 10:28 PM

Hello - Yes, I did finally receive the plan confirmation & bill expectation emails as well as shipping info.  So, it looks like I am good to go.  I should have them in hand Friday, which is the date the billing starts.  As long as there are no delays, there won't be any dual billing between carriers

If I may offer feedback, timely and consistent information to folks would have been widely appreciated.  As you can see from all of the postings, people excited about these things.  Simple, clear communication would have prevented a lot of hard feelings.  Oh, and getting the CS Reps up to speed.  That would be huge!

Thank you for reaching out and responding Verizon Wireless Customer Support!

View solution in original post

0 Likes
Reply
138 Replies
An Accepted Solution is available for this post. Jump to solution.
FamilyMan951
Enthusiast - Level 3
‎03-09-2016 07:17 AM

Heads up on delays

FedEx Service Alerts

Reply
An Accepted Solution is available for this post. Jump to solution.
berlinlt2
Contributor - Level 1
In response to FamilyMan951
‎03-09-2016 07:51 AM

I'm OK with a delay from FedEx cause you can't control the weather. But the rest of the delays were uncalled for. Ya I'm bummed mine could be delayed but mother nature has its own plans

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
eric_615
Enthusiast - Level 3
‎03-09-2016 08:54 AM

Just got a text from my buddy at FedEx and look like my 2 silver edges made it out of Memphis!  On their way to my work right now.. 

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
TeejI
Enthusiast - Level 2
‎03-09-2016 09:05 AM

How long is it before the status is changed from the maddening "Processing" status to actual tracking number once the charge is run?  My card was charged last night, but there is no receipt on My Verizon, nothing in documents and all the many different places to check the order status remain unchanged.

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
halsneb
Enthusiast - Level 2
In response to TeejI
‎03-09-2016 09:11 AM

My card was charged on the 23rd when I ordered and I am still in

processing. So who knows.

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
TeejI
Enthusiast - Level 2
‎03-09-2016 11:03 AM

So, this is hilarious!  I was chatting with a rep trying to get my receipt for the charge on my account last night and he informed me that no phones are being shipped until Friday and no one has received a tracking number, LOL. 

He basically said that anyone who is saying they got a tracking number or that they received their phone is not telling the truth, spreading misinformation is how he put it.


He was absolutely adamant!  He said no S7 phones will be shipped until Friday and we would receive tracking numbers then.  I said that I don't think all of the people posting on the forum are liars and he basically said they are.


They really need to get it together!

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
halsneb
Enthusiast - Level 2
In response to TeejI
‎03-09-2016 11:13 AM

Well, I actually just got my shipping email and tracking number. It will

be interesting to see if it updates to show delivery on Friday. But when I

did order it did say shipping by 3/11/2016, so if I do not get it until

Monday/Tuesday I will still not be upset.

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
jwbrat
Newbie
In response to halsneb
‎03-09-2016 11:16 AM

Ordered my black Galaxy Edge Monday and received shipping notice last night and tracking number this morning shipped by UPS.

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
brazerker
Newbie
‎03-09-2016 11:48 AM

I ordered mine on 3/3/16 but it still shows as 'processing' on the web site.  Called and was told it is not scheduled to ship until 3/31/16.  I'm glad folks on the thread are getting their phones quickly, but seriously disappointed that Verizon has done such a poor job of communicating or really explaining why?  Why do some folks who've ordered after me already received their phones?  I was told when I ordered that it would be delivered on 3/11/16 but it that commitment seems like it will no longer be honored.

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
FamilyMan951
Enthusiast - Level 3
‎03-09-2016 12:45 PM

Just out of curiosity, has anyone read anywhere that someone received their phone from VZ?   My phone has been sitting "at destination sort facility" since yesterday at 4:30pm with no movement.  Makes me think that VZ is prepping shipment but not delivering the phones until the 11th.

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
berlinlt2
Contributor - Level 1
In response to FamilyMan951
‎03-09-2016 06:12 PM

My wife received her gold s7 edge this morning at 10 am. My silver one should be here tomorrow dependin if FedEx could get it shipped due to the storms

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
Rackinashzure
Enthusiast - Level 3
In response to berlinlt2
‎03-09-2016 06:18 PM

I just got my Gold Edge S7 today at 3:45 via FedEx. And my husband's silver

S7 Edge should be here by tomorrow afternoon if not by Friday.

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
gr34tw0lf
Enthusiast - Level 2
‎03-09-2016 09:40 PM

Can anyone that has received their order confirm the purchase date on their receipt is the day they pre-ordered?  I didn't order until 3/1 and probably won't get mine shipped until the end of the month, nothing I can do about that now, but if the receipt doesn't show I "purchased" it before 3/18 I won't qualify for the give away (if there is anything left and I get it before midnight on the 31st).  If the receipt says I "purchased" it on the date they charge my card then there really is no point to this pre-order that isn't pre anything.

0 Likes
Reply