When I block a number, why does my phone still ring?
meankitty1602
Newbie

If the number is blocked, why does the call still seem to come through? It is very annoying to hear the ring tone, think I am getting a call I want, and then it is a blocked call.  Is there any way that I can set it so that I do not even hear the calls from blocked numbers? 

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spitxfire
Contributor - Level 3

Is this someone you had blocked or the number is restricted?  If it's a number you blocked that only lasts for 90 days, but if it's a restricted number the only way to have those blocked is by usage controls for 4.99 a month per line.

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gfreeman72
Newbie

Mine haven't lasted for even a week.

 

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KH-OrnEsh
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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vzw_customer_support
Customer Service Rep

gfreeman72, we are sorry to hear that a blocked number is still able to contact you. Allow us the opportunity to further investigate this matter. What steps are you taking to block the phone number? What is the Make/Model of your device? 

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