Had the phone since November not so smart lock works when it wants. MANY have complained when are you going to fix
Which phone model do you have?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
DaRamblerMan,
We want to do all that we can to help! The Smart Lock feature is pretty cool. Let's figure this out. What make & model phone are you using? Can you please describe what you mean that it works only when it wants to? Please provide details on the steps that you've taken on setting this up.
AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ๏ฟฝCorrect Answer๏ฟฝ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I have the Z force2 and smart lock does not work. Never has from begining when i got the phone last fall. used to use the work around of disable the trust agent and then reboot phone then enable the trust agent again. Smart lock would work for awhile and then stop. Got tired of that. The help menu says that this is a "custom version" of smart lock and to check with verison. Google forums have been no help except the above mentioned work around. What can be done to get this to work? I want it to work because I liked it and thought it very useful.
Your efforts are appreciated and I'm here to help with your Smart Lock concerns. Have you set up a secure lock PIN or pattern: http://spr.ly/6585D5sFv?
AyaniB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
yes i have, need it for google pay. it comes and goes but mostly does not
work. if i go to settings, smart lock then do my pattern there is no
choices at all just blank screen. if i go to trust agents and turn of that
agent, reboot phone then turn that trust agent on again my trusted places
and devices will work for a short period of time then it does not. just a
vicious circle of frustration
On Fri, May 18, 2018 at 3:10 PM, vzw_customer_support <
Seems like an issue for Motorolla not Verizon
Been there. They say it's Google issue. If if open device help on Droid
zforce 2 says under smart lock that " this is custom version of smart lock
and contact Carrier" go figure. Just more run around.
On Fri, May 18, 2018, 4:20 PM boringusername <forums@verizonwireless.com>
Zforce2user wrote:
Been there. They say it's Google issue. If if open device help on Droid
zforce 2 says under smart lock that " this is custom version of smart lock
and contact Carrier" go figure. Just more run around.
On Fri, May 18, 2018, 4:20 PM boringusername <forums@verizonwireless.com>
Well it's either an issue with Android or the device. Which leaves Verizon out of the picture regardless
It's a Motorola problem and not a carrier or Google problem. You will find this problem on all Z2s sold by Motorola including overseas. Their customer forums people have had problems with it.
Zforce2user, I am a frequent user of Smart Lock, so I can understand why you are inquiring about it. It's a handy feature. Please provide more details on where you got the device from. Moreover, we have uplifted this issue, and Google is aware and a fix will be available in a future update. Please continue to apply all software updates to your devices to ensure for the best experience. Here is a link to double check what the latest software for the Moto Z2 Play is: http://spr.ly/6582D5Aqo If you'd like to inquire further, the best recommendation is to reach out directly to the manufacturer themselves with the link below, and click on the "contact us" button on the right-hand side. http://spr.ly/6585D5AqS
AkaneM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I am using current version 8.0
ODXS27.109-34-7
Got my phone from Verizon company store in strongsville Ohio 44136
Hopefully it will be soon as it is a very nice feature when it works.
On Sun, May 20, 2018, 3:43 PM vzw_customer_support <
Motorola makes the hardware Google makes the software.
Zforce2user wrote:
my trusted places and devices will work for a short period of time then it does not
Start a new topic or ask questions in the open forum.
