When will Verizon be patching our phones to prevent Krack attacks?
Smash591
Enthusiast - Level 2

Just found out today that WPA2 has a serious flaw that exposes Android smart phones to attack and pwnage in seconds. KRACK Attacks: Breaking WPA2  When can we expect Verizon to patch our phones?

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14 Replies
kathy65793
Master - Level 1

What type of router do you have and how old is it ? You should be able to update the firmware on your router. At least that will help on that end but as far as our phones I hope someone on here can help us.

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Kazzlo
Enthusiast - Level 1

Yes, KRACK is a critical vulnerability that puts Android phone owners at major risk.

Even though announced publicly only very recently, vendors have supposedly known about this for at least a month.  Why no update yet?  Please provide an update ASAP.

bearone21
Legend

it's not their job!!!

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Smash591
Enthusiast - Level 2

By asking Verizon for a timeline, I mean that they need to fast track any patch from the manufactures straight to the client device. Historically (and hysterically) Verizon has decided in the past to not forward known patches for handsets because... ? They want to push users into newer devices? or They've gone in a different direction? 

I am happy with my service at Verizon but the speed with which this issue is resolved will directly impact my longevity as a customer. I have no problem switching to a carrier whose devices are found to be patched and up to date rather than walk around with an attack-waiting-to-happen in my pocket. Also, don't kid yourself regarding Verizon's clout with OEMs. They are the gorilla in the room and if they point at the OEMs and say fix it or we stop selling your products... it will be patched. 

Just my opinions, of course.

Smash591
Enthusiast - Level 2

According to the author of www.krackattacks.com, the stated vulnerability is against the client device, not the "router". 

Dwillian
Enthusiast - Level 3

And the client devices are our android phones. Verizon needs to get manufacturers to release patches ASAP!!!! And this must include all phones that are still being used on the Verizon network. It is not acceptable to stop providing security updates on phones after only a year or two. Without the security patches we are effectively forced to buy new phones and throw away perfectly good phones (e.g., my perfectly working Samsung Galaxy Note 4).

vzw_customer_support
Customer Service Rep

Smash591,

Security is a priority. Additionally, we can relate to how important updates and patches can be. Anytime there is a patch or update available, it can be referenced here: http://spr.ly/658687n0I

KatiM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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ejhonda
Enthusiast - Level 2

It appears the link for Verizon patch notifications is Advanced Devices Software Updates | Verizon Wireless

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Ann154
Community Leader
Community Leader

That link is for all of the software updates for devices sold by Verizon Wireless.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Dwillian
Enthusiast - Level 3

The list of patches shows patches that have been already released. Where is the web site that shows the ETA for patches that will fix the KRACK vulnerability in currently unpatched phones?

EdShire
Enthusiast - Level 2

Not sure how you can make the statement the Verizon cares about Security - the Note 8 is still on the August Security update. Google has released several updates since August - including the update that fixes KRACK. We need answers on Verizon's response to security issues.

EdShire
Enthusiast - Level 2

After all my ranting - I stand corrected - received the Oct. 1st security update today. Sad we had to wait several weeks after all the other companies sent out the update. Hope my other family phones get updated soon.

EdShire
Enthusiast - Level 2

Getting very tired of Verizon ignoring major security issues. AT&T, T-Mobile and even Sprint have released the Krack fix for the Note 8 weeks ago. I am paying a lot for my Verizon service. I have been a happy and loyal customer for many years, but security issues are critical. If Verizon can't fix major security issues I will have to move to a new provider. I use my phone for work and I can't be vulnerable.

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Dwillian
Enthusiast - Level 3

Verizon just posted a new software update for Note 4's (and others including the S5) as follows:

Software Version: MMB29M.N910VVRU2CQL1

Android® Security Patch Level: 2017-08-01, including Blueborne and Krack security patches

The current software update gives you the most up to date Android security patches on your device.

( See https://www.verizonwireless.com/supp...note-4-update/ )

Hopefully we will soon receive the Meltdown and Spectre security patches. Wouldn't it be nice if Verizon/Samsung would post an ETA for these kinds of critical security patches.?