Why can't I download photos from my device to my computer?
lgfire49
Newbie

In the past I was able to just plug cord from phone to computer and app would automatically open to download my photos.  Now nothing.  I don't knw what happened, but I can't figure out how to make it work.  HELP

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tikibar1
Community Leader
Community Leader

Sounds like your phone updated to the Marshmallow operating system, where the default USB mode is charging only.  Once you connect the phone and computer with the USB cable, pull down the phone's notification shade, tap where it says USB Charging (you may need to scroll down to see it if you have a lot of notifications open), and change it to File Transfer.

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vzw_customer_support
Customer Service Rep

I want you to be able to transfer photos from your phone to your computer at your convenience, lgfire49. I am confident that we can resolve this issue pronto. Please confirm your phone model and your current software version.


AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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tikibar1
Community Leader
Community Leader

Sounds like your phone updated to the Marshmallow operating system, where the default USB mode is charging only.  Once you connect the phone and computer with the USB cable, pull down the phone's notification shade, tap where it says USB Charging (you may need to scroll down to see it if you have a lot of notifications open), and change it to File Transfer.

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