Why can't I upgrade to Marshmallow 6.0 via the Software Upgrade Assistant?
AMS1
Enthusiast - Level 1

I can't get OTA updates so I have to use the software upgrade assistant. But every time I check there's no update available.

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Re: Why can't I upgrade to Marshmallow 6.0 via the Software Upgrade Assistant?
mama23dogs
Legend

Which phone?  Updates are rolled out only when Verizon has a debugged update for your device.

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Re: Why can't I upgrade to Marshmallow 6.0 via the Software Upgrade Assistant?
AMS1
Enthusiast - Level 1

It's an LG G3.

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Re: Why can't I upgrade to Marshmallow 6.0 via the Software Upgrade Assistant?
vzw_customer_support
Customer Service Rep

Perfect! Thank you for providing the device information. If the upgrade will not download to your device, I do suggest the software repair assistant.. http://vz.to/1fAKWW9 It can take up 10 days for the device to be able to manually pull the software update.
YosefT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why can't I upgrade to Marshmallow 6.0 via the Software Upgrade Assistant?
AMS1
Enthusiast - Level 1

Is the software upgrade assistant just not going to give us Marshmallow 6.0 for the LG G3? It's been almost a month now.

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