Why can't hear people on call while using bluetooth - Moto Z Force?

[TRACOR45]

My bluetooth capabilities were working fine until I received build MCLS24.246-36-3 on 9/24/16. Since that update, I cannot hear people talking to me during phone calls over bluetooth. I have tried all the trouble shooting tips with no success. Any help would be appreciated.

[Ann154]

Have you tried clearing the system cache and removing the Bluetooth device from the phone before pairing the devices again?

[TRACOR45]

Yes, I also connected another phone to the bluetooth device to narrow down which device has the issue. Other phone pair with the vehicle fine and I can hear people talking. I have tried factory resetting both the phone's system and the vehicle's system several times. Nothing seems to be working.

[gabby705]

I also have the same issue since last update. Same problems as described above. I did everything i know to do...and factory reset as a last reort and nothing.  I tried to sync a new fitbit to my phone, and the bluetooth refuses to stay connected to pair anything. I have since had verizon send me a replacement phone and everything works again however it has just started asking to to install this  MCLS24.246-36-3 update again. I feel like that update is the culprit.

[TRACOR45 · Accepted solution]

I also had them send a replacement and now Bluetooth works. The replacement keeps asking to update and I just choose install later, but never approve it. I will not update the phone until Verizon fixes the update because that is what caused the issue.

[Bskemper1]

I purchased a moto z Droid on 11/04/2016. I cannot use my Bluetooth headset or car phone because I cannot hear the caller. I tried to uninstall and reinstall the devices, then paired my husband's  Bluetooth headset. Same result ... I cannot hear the caller. They can hear me. Not too happy.

[EDWHEA75]

Anything new on this. I have had my Moto Z Force since Aug 29. Bluetooth worked fine until sometime between initial use and now. Currently Caller on the other end can hear me fine but I hear nothing. I have tried it with both the bluetooth built into our Passat and the Jabra Freeway unit in my truck. Same result.