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I have a LG Optimus Zone 3 phone and signed up for this service but keep getting the above error message when ever I try to purchase a ring tone or ring back tone .. HELP!
Solved! Go to Correct Answer
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Thanks for replying .... I was able to correct the issue!
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Are you on a prepaid or postpaid account? Do you have the HD Voice feature?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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prepaid
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I didn't think prepaid plans allowed to have the ringback tone feature.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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How did u fix it
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Pdyson1126 Sorry to learn you are not able to purchase a ring back tone. How are you trying to make the purchase? What app are you using? DoloresK_VZW
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How did you fix it?
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I'm sorry that you are getting an error when you try to buy Ring Tones and Ringback Tones, AnaC1. Are you trying to buy them with the application from your phone or online on a computer (https://www.verizonwireless.com/support/how-to-use-verizon-tones/)?
When did this issue start?
AntonioC_VZW
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What was solution
