Why do I have to perform a factory reset in order to get Wi-Fi on my Ellipsis?
MELVILLES1
Newbie

All the answers that I can find in this community point to E3 reset but then I lose all of the apps on my Ellipsis. That acceptable to everybody else that owns one ?

Labels (1)
0 Likes
2 Replies
MELVILLES1
Newbie

That should read factory reset (not E3)

And I am eyes that this is unacceptable answer for everyone

0 Likes
vzw_customer_support
Customer Service Rep

@MELVILLES1

I can definitely understand your concerns with having to factory reset your device in order to use the Wi-Fi feature on your Ellipsis device. Please allow me to further assist.

First, which Ellipsis device are you using, the tablet or jetpack device? What exactly are you experiencing with your device? Please share more details so that I can further assist.

AnthonyTa_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes