Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. Online only. With Select 5G Unlimited plans. Buy now
end of navigation menu
Why do I receive message when mobile hotspot is turned on?
jenkina
Newbie

When trying to turn on mobile hotspot I receive the following message: "Use of this service requires a subscription to mobile Hotspot or Mobile broadband connect. to subscribe go to my Verizon mobile. I cannot fine any information on Verizon mobile or otherwise on how to subscribe. please help?

[Subject line was shortened]

Labels (1)
Tags (1)
0 Likes
Re: Why do I receive message when mobile hotspot is turned on?
smith6612
MVP MVP
MVP

What data plan / package are you currently on? You may be on an older legacy plan, such as a Nationwide or Unlimited Data plan which doesn't include the Hotspot feature as a free feature.

0 Likes
Re: Why do I receive message when mobile hotspot is turned on?
Ann154
Super User
Super User

Whether you are a prepaid or postpaid account might make a difference.  There isn't a lot of information in your post to guide you in a direction to a solution.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes