Why is Sprint so much more affordable now?

[JEFWIL45]

Sprint prices on phones are so much more reasonable, and they have better and more frequent sales.  Has Verizon just chose not to compete? Been with Verizon for over a decade but believe have to drop it!

[Ann154]

Those are leases not purchases.

[JEFWIL45]

I understand it is a lease . . . but a lease of 18 months, How much does Verizon give you for a 18 month old phone . . . about $30-$50! Moreover, in the age of phone obsolescence, most people keep a phone for 24 months at Verizon simply because that is the contract they conspired.  By 18 months, the phone is not the same . . . software does not operate as smoothly, there is wear and tear, battery becomes weaker, and software is outdated compared to the newest phones!!  I will gladly give up my phone after 18 months to get another phone if it is half the price of Verizon . . . do the math, why pay 2x the amount to own a phone that will be worthless upon ownership.  I have been a Verizon customer for over a decade but the continual desire to ramp up prices more and more has brought its superior service to a point that it simply is not worth the cost.  Unless I can find a deal worth my while with Verizon before the current Sprint deals expire on the S-8, then I am jumping ship . . and would advise others to wake up to the realization that Verizon is relying on the notion people will pay much higher prices for phones if plans are competitive and their service is slightly better (though the gap narrows by day).  By the way, I am a huge Verizon fan . . hate Sprint and their commercials . . . but Verizon has gone a bad direction the past year or so with its phones.

[Ann154]

Good luck with that carrier.

[glitchedpixel]

Sprint is cheap because their network is garbage. If you like not having your phone work when you need it, by all means save that small amount.

As for the lease thing, Verizon has a similar option for Samsung and Apple's top devices where you can do an early upgrade with trade-in at the 12 month mark - 6 months earlier than Sprint and with a network not held together with bubblegum and string.

[JEFWIL45]

Have you used Sprint's service in the past year, or just drinking the Verizon kool-aid?  My girlfriend switched to Sprint and the reception as well as speed is the exact same but in rural North Carolina Sprint actually has better reception than Verizon . . I know because I have actually experienced it. 

[boringusername]

JEFWIL45 wrote:

Sprint prices on phones are so much more reasonable, and they have better and more frequent sales. Has Verizon just chose not to compete? Been with Verizon for over a decade but believe have to drop it!

Because they are desperate for customers because their network sucks.

[vzw_customer_support]

JEFWIL45, the last thing we want is for you to leave us. We appreciate your loyalty and want to help you get the device you would like. What device are you looking at?

DeloresK_VZW
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[bearone21]

inferior product!!

[vzw_customer_support]

JEFWIL45,

It breaks my heart to think that you are contemplating leaving us for Sprint. Your loyalty of over a decade means more than you know and we do not want to see you end our relationship. I know there are many lucrative offers out there with competitors these days, and it makes sense to keep an eye out. Our offers and promotions are always changing, and there usually always something to meet our customer's needs. What is it that you're looking for in a promotion? What kind of device(s) are you trying to upgrade to?

Keep in mind the premium network that you have with us, and why you've stayed with us over ten years. Phones these days are getting more expensive due to how much more they improve. I am a consumer too, and I know service isn't as cheap as it once was. One thing that I find great value in is Verizon Up. With this free program, simply for me paying my bill, I can take advantage of the ability to receive special offers, earn rewards, gift cards, and many other awesome opportunities. Find out more about this great program for a loyal customer like you by checking out this link: m.vzw.com/m/UpSocial.

I have sent you a private message to make sure we can address your concerns. Please respond to the message and allow us to check on options to keep you in the Verizon family.

RyanCo_VZW

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[JEFWIL45]

Hello,

I presume that I should say thanks for the email regarding my loyal service to Verizon; however, as I stated previously in the online forum, Verizon is not even trying to compete with Sprint or Tmobile in terms of phone costs.  While the plans are still comparable, and the service (cell phone reception) is still a little better than Sprint, both Sprint and Tmobile have much better deals concerning the costs of the phone.  I have now waited another month to see what Verizon might have to offer but the deals are worthless to me . . . for instance, you have this buy one get one free deal . . . that requires me to open another entire line, or in other words it is a worthless deal that only tries to convince me to add to my monthly bill! 

I have paid my current amount and will pay for June service, but as of the moment in July I will be dropping Verizon so that I can purchase an affordable phone and upgrade my current Droid. 

Best Wishes,

J. Wilhelm, PhD

[Ms954]

Sprint's service has gotten a lot better today than it used to be, and a lot cheaper than Verizon i too am thinking of switching to Sprint as soon as my phone is paid off. Verizon's service isn't what it used to be. So how bad can Sprint be?  I'll take my chances.

[REXCRA89]

Verizon service flat out sucks. I have a droid turbo2 and the charge port became loose, won't charge, wireless charger only goes to about 30 percent. There only solution, we value you, I'm sorry, I can sell you another $500 phone for ONLY x a month. I'm going to check out patriot mobile, had sprint years ago and there coverage wasn't good then.

[mama23dogs]

REXCRA89 wrote:

Verizon service flat out sucks. I have a droid turbo2 and the charge port became loose, won't charge, wireless charger only goes to about 30 percent. There only solution, we value you, I'm sorry, I can sell you another $500 phone for ONLY x a month. I'm going to check out patriot mobile, had sprint years ago and there coverage wasn't good then.

What does this have to do with Verizon SERVICE? 

That’s rhetorical....NOTHING.  

All carriers make you responsible for your own phone, none will replace a phone for you.  Your options are buy a phone, or have and use insurance to replace one.   The free phone ride is OVER everywhere.  You think Patriot won’t make you buy your own phone? 

[Ms954]

I don't want them to buy me a new phone, I just did that because they couldn't stop Bixby from changing my settings which I think I should have been told about.  After my return time was up that's when iwaI informed, now I'm in debt for another phone. Even Samsung who Verizon didn't send me to mind you till after putting me through hoops couldn't shut off Bixby, I was finally told after about 2 1/2 months there's no way to shut him off, I kept missing my Dr appointments because the calls didn't come through. It was terrible so another $1000.00 for new phone because of the time nothing to do with me mind you, So happy. NOT

​Content modified as required by Verizon Wireless Terms of Service​

[mama23dogs]

Ms954 wrote:

I don't want them to buy me a new phone, I just did that because they couldn't stop Bixby from changing my settings which I think I should have been told about. After my return time was up that's when iwaI informed, now I'm in debt for another phone. Even Samsung who Verizon didn't send me to mind you till after putting me through hoops couldn't shut off Bixby, I was finally told after about 2 1/2 months there's no way to shut him off, I kept missing my Dr appointments because the calls didn't come through. It was terrible so another $1000.00 for new phone because of the time nothing to do with me mind you, So happy. NOT

Content modified as required by Verizon Wireless Terms of Service

Why are you griping about a PHONE!? 

Your issues with a Samsung phone are not any carriers problem, responsibility or ability to fix.   How do people not get this?   Phones are, both the hardware and software, controlled by the MANUFACTURER.   Doesn’t matter what carrier you use, the bixby button is programmed the way Samsung decides. 

And the phones are just as expensive to buy on other carriers, so that makes even less sense to discuss phones here.

[vzw_customer_support]

Having a working device and service is a must for me too. What model Samsung device do you have? What is your zip code? Are other services impacted (outbound calls, text, or data)?

Alberto_VZW
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[Ms954]

The carrier should know how to fix it or give me a different phone, how would you like all your settings to change all the time? Bet you wouldn't, and I use my phone for very few things bet your on yours all the time.  I need mine for emergencies what about you???

[mama23dogs]

Ms954 wrote:

The carrier should know how to fix it or give me a different phone, how would you like all your settings to change all the time? Bet you wouldn't, and I use my phone for very few things bet your on yours all the time. I need mine for emergencies what about you???

The carrier is NOT responsible for hardware or software. 

If it’s defective it under warranty.  Talk to Verizon about an exchange. 

If you don’t like a phone You had 14 days to return it, pay restock fee and buy a different phone.  you bought it.  It’s not a lease.  It’s not included with service.  It’s your phone, lock stock and on a no interest loan. 

If you’re past the 14 days, sell the phone and buy a different one. 

I dont have any problem with the Bixby button, don’t use it.  Since I work off my phone, I am on it quite a bit.   

[vzw_customer_support]

We definitely want you to have a working phone, Ms954. I am happy to assist. Please check your private messages so we can review your options.

Tracy_VZW
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[vzw_customer_support]

We'd never want to see you go and want to ensure you're getting the best possible service, Ms954. Let's discuss this further and keep you with the Verizon family. Please tell us more about what has you saying this. How has your service been? 

Danielle_VZW
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