Why is it impossible to sign up for military discounts?
MTMIDWIFE
Enthusiast - Level 2

Several previous entries on the Forum from over a year and a half ago from US Military members asking why they couldn't access the online Military discount page. To say the sign-in process is obtuse is a huge understatement. It is specifically designed to make it impossible to navigate.  I get the distinct impression that Verizon just wants to be able to boast that they support the Miitary while not actually doing so. I have been a Verizon Wireless customer for over 20 years, shame on me, eh? I told my US Marine son-in-law he could get this discount-- I called to make sure. Interestingly, the agent I spoke with at Verizon said there were no Military discounts, then went to check again, and came back very surprised. He told me I had to do it online. Road block number 1. I got online, only to realize there isn't a clear link to this discount page, but a series of pages that you have to "guess" and try again and again- Road Block #2. Then, they ask for "Employer's Address," which is irrelevant to the Military discount- Road Block #3; then I find on a help page that we are supposed to just enter a prior APO address- now who remembers these? And how does this apply? Road Bock #5. Then, it asks for a photo of your paystub, which has absolutely NOTHING to do with the Military disocunt- it is only if you are trying to get an employee discount- Road Block #6. And you can't advance past this page, so at that point, I began witing this letter. 

SHAME ON VERIZON for duping veterans!!!

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1 Solution
vzw_customer_support
Customer Service Rep

Our goal is to make military discounts as easy as possible. You would want to use our discount link: http://vz.to/2bPfguN Here is a link with details that will be helpful:http://vz.to/2e703cN  Please let us know if there are any other questions we can answer.

RosanneM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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20 Replies
Acrillix
Specialist - Level 2

Ok... First of all it asks for this information because me, a normal Gary, could go on there and say I am in the military

MTMIDWIFE
Enthusiast - Level 2

I have no problem with verification. My question is regarding page navigation, which is terrible. This topic is not new.  Others have been complaining to Verizon about this for a long time. They should have fixed it back then.  They should fix it now. 

bearone21
Legend

you need to stop into a corporate store every 2 years with dd214 or dod id card.

bokecadish
Enthusiast - Level 1

Agreed. The link to register for a military discount is broken.

vzw_customer_support
Customer Service Rep

Our goal is to make military discounts as easy as possible. You would want to use our discount link: http://vz.to/2bPfguN Here is a link with details that will be helpful:http://vz.to/2e703cN  Please let us know if there are any other questions we can answer.

RosanneM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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MTMIDWIFE
Enthusiast - Level 2

It still is a problem: when choosing

Validate by Paystub or Military Document

You are directed to a page that requires either a work email address or employer address. Neither of these is appropriate, but there are no other options. There needs to be an option for validating by military document.

Thank you.

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ernieb59
Newbie

This link has nothing to do with Veterans discounts. Only asks for Employer information.

Please respond with accurate information for Veterans to apply for discounts.

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katrinan_vzw
Verizon Employee

First, I would like to thank you everyone for helping to protectour country. It's important that we get this discount added on everyone who qualifies account. I apologize that the discount link isn't allowing for the Veteran discount to be added. This is not the experience we want you to have as we appreciate your loyalty with us and your current/previous service. If you are having issues with what address to add, please enter the branch of service and your last known military address (including APO/FPO, AP/AE etc.).

If you are active military, you can provide one of the following:

 

  • Your work or government-issued email address
  • Recent paystub issued within the last 60 days
  • Veterans Health Identification Card (VHIC)
  • Veterans Advantage Card (VAC)
  • DD Form 214 (or any other government issued, legacy discharge document)
  • Military Retiree Account Statement

If you are a veteran, you can provide one of the following:

  • Veterans Identification Card (VIC)
  • Veterans Health Identification Card (VHIC)
  • Veterans Advantage Card (VAC)
  • DD Form 214 (or any other government issued, legacy discharge document)
  • Military Retiree Account Statement

With the trouble you are having with the link, I will be sending a private message to each of you, please check your inbox. 

katrinan_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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MTMIDWIFE
Enthusiast - Level 2

Katrina: Rather than have the Veterans go through contortions to try to make your broken Military Discounts page work, have you considered designing a NEW page? What Vet remembers his/her last known military address? My son-in-law laughed when I told him  Verizon required this information. He had so many different APOs/FPOs. He was enlisted- boot camp, 2 tours in Iraq, an assignment in US Border patrol, multiple other assignments. What's the point of this question? You just need the DD-214, VIC, VHIC, VAC, etc.

PLEASE, make a new, easy to navigate page, with a clear way to upload required documents. It can't be that difficult for a large company. I see changes to Verizon's home page all the time, when you are advertising new products. Don't you want to be genuine in providing this discount to our active-duty and veteran military? I'm sure an entry-level tech employee could make this page better- it is NOT a complex assignment. And it would sure be easier than monitoring and responding to each disgruntled customer on this forum (not to mention lost customers).

Thank you.

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pherson
Champion - Level 1

It's been said that if you are having difficulty to take your documents into a store. That's not hard at all to do.

CYBERCAT70
Newbie

I'm having the same issue. It was hard as hell to get my DD-214 submitted. Now, it has been 3 months and no response, not even asking for more info or denying me for some outlandish reason.. tonight I tried to go through the hoops and resubmit, but the link is broken. I feel that Verizon is making this overly difficult. Verification is expected. Wouldn't have it any other way. But it should not be impossible to get this discount.

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ernieb59
Newbie

I just spoke to customer service rep. Sandy sent me a text with a link to www.verizonwireless.com/military.

Page not found.

Time for a new carrier in my opinion.

I suppose it looks good on the website that they support veterans, but obviously not.

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Ann154
Community Leader
Community Leader

ernieb59 wrote:

I just spoke to customer service rep. Sandy sent me a text with a link to www.verizonwireless.com/military.

Page not found.

Time for a new carrier in my opinion.

I suppose it looks good on the website that they support veterans, but obviously not.

The link should have been Military veterans discounts, careers programs, and deployment options

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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ernieb59
Newbie

Did you try this link before sending?

Same link as before - there is nothing for Veteran discounts. Only employer participation discounts.

It asks for Employer information and there is no place to verify Veteran status.

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Ann154
Community Leader
Community Leader

Yes I did look at the page before copying the link. It had military all over it.

Screenshot_2016-11-15-14-15-09.png

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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ernieb59
Newbie

It asks for Employer information. My Employer does not participate in discounts.

There is no method that I can see to upload my DD214 to show proof of service.

Active duty members would not have a DD214, only those of us who are no longer active duty.

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Ann154
Community Leader
Community Leader

Then take your documents to a store and ask them to help you.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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dandeman
Enthusiast - Level 2

I have the same issue.. The description of the military discount makes no sense..In reading it, it appears I would qualify and have my DD214 to prove military service. But by insisting on Employer Information, (what does that have to do with proving military service??)  That rules out anyone who is retired, yet served in the  military... 

The DD-214 has always been the defining document to prove Military Service, (e.g. VA loans, discounts at Lowe, Home Depot, etc) yet Verizon has no process for submitting that document for the discount.

So I conclude the discount offer is not genuine.  

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CrgS
Enthusiast - Level 1

Same old thing, I'm running into the same wild goose chase with veterans advantage folks who are supposed to handle this for Verizon. What a joke

vzw_customer_support
Customer Service Rep

We are concerned to hear that you havebeen unable to get your Military discount. This is definitely not the experience that we want for you to have,  and we will be glad to look into the issue. For how long has this been goibng on? You can get more details regarding Military Discount by clicking here: http://spr.ly/66011rmmWDavidR_VZW

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