Why is it impossible to sign up for military discounts?

[MTMIDWIFE]

Several previous entries on the Forum from over a year and a half ago from US Military members asking why they couldn't access the online Military discount page. To say the sign-in process is obtuse is a huge understatement. It is specifically designed to make it impossible to navigate.  I get the distinct impression that Verizon just wants to be able to boast that they support the Miitary while not actually doing so. I have been a Verizon Wireless customer for over 20 years, shame on me, eh? I told my US Marine son-in-law he could get this discount-- I called to make sure. Interestingly, the agent I spoke with at Verizon said there were no Military discounts, then went to check again, and came back very surprised. He told me I had to do it online. Road block number 1. I got online, only to realize there isn't a clear link to this discount page, but a series of pages that you have to "guess" and try again and again- Road Block #2. Then, they ask for "Employer's Address," which is irrelevant to the Military discount- Road Block #3; then I find on a help page that we are supposed to just enter a prior APO address- now who remembers these? And how does this apply? Road Bock #5. Then, it asks for a photo of your paystub, which has absolutely NOTHING to do with the Military disocunt- it is only if you are trying to get an employee discount- Road Block #6. And you can't advance past this page, so at that point, I began witing this letter. 

SHAME ON VERIZON for duping veterans!!!

[Acrillix]

Ok... First of all it asks for this information because me, a normal Gary, could go on there and say I am in the military

[MTMIDWIFE]

I have no problem with verification. My question is regarding page navigation, which is terrible. This topic is not new.  Others have been complaining to Verizon about this for a long time. They should have fixed it back then.  They should fix it now. 

[bearone21]

you need to stop into a corporate store every 2 years with dd214 or dod id card.

[bokecadish]

Agreed. The link to register for a military discount is broken.

[vzw_customer_support · Accepted solution]

Our goal is to make military discounts as easy as possible. You would want to use our discount link: http://vz.to/2bPfguN Here is a link with details that will be helpful:http://vz.to/2e703cN  Please let us know if there are any other questions we can answer.

RosanneM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[MTMIDWIFE]

It still is a problem: when choosing

Validate by Paystub or Military Document

You are directed to a page that requires either a work email address or employer address. Neither of these is appropriate, but there are no other options. There needs to be an option for validating by military document.

Thank you.

[CYBERCAT70]

I'm having the same issue. It was hard as hell to get my DD-214 submitted. Now, it has been 3 months and no response, not even asking for more info or denying me for some outlandish reason.. tonight I tried to go through the hoops and resubmit, but the link is broken. I feel that Verizon is making this overly difficult. Verification is expected. Wouldn't have it any other way. But it should not be impossible to get this discount.

[ernieb59]

I just spoke to customer service rep. Sandy sent me a text with a link to www.verizonwireless.com/military.

Page not found.

Time for a new carrier in my opinion.

I suppose it looks good on the website that they support veterans, but obviously not.

[ernieb59]

This link has nothing to do with Veterans discounts. Only asks for Employer information.

Please respond with accurate information for Veterans to apply for discounts.