Several previous entries on the Forum from over a year and a half ago from US Military members asking why they couldn't access the online Military discount page. To say the sign-in process is obtuse is a huge understatement. It is specifically designed to make it impossible to navigate. I get the distinct impression that Verizon just wants to be able to boast that they support the Miitary while not actually doing so. I have been a Verizon Wireless customer for over 20 years, shame on me, eh? I told my US Marine son-in-law he could get this discount-- I called to make sure. Interestingly, the agent I spoke with at Verizon said there were no Military discounts, then went to check again, and came back very surprised. He told me I had to do it online. Road block number 1. I got online, only to realize there isn't a clear link to this discount page, but a series of pages that you have to "guess" and try again and again- Road Block #2. Then, they ask for "Employer's Address," which is irrelevant to the Military discount- Road Block #3; then I find on a help page that we are supposed to just enter a prior APO address- now who remembers these? And how does this apply? Road Bock #5. Then, it asks for a photo of your paystub, which has absolutely NOTHING to do with the Military disocunt- it is only if you are trying to get an employee discount- Road Block #6. And you can't advance past this page, so at that point, I began witing this letter. SHAME ON VERIZON for duping veterans!!!

Our goal is to make military discounts as easy as possible. You would want to use our discount link: http://vz.to/2bPfguN Here is a link with details that will be helpful:http://vz.to/2e703cN Please let us know if there are any other questions we can answ...

I have no problem with verification. My question is regarding page navigation, which is terrible. This topic is not new. Others have been complaining to Verizon about this for a long time. They should have fixed it back then. They should fix it now.

Agreed. The link to register for a military discount is broken.

It's been said that if you are having difficulty to take your documents into a store. That's not hard at all to do.

you need to stop into a corporate store every 2 years with dd214 or dod id card.

Ok... First of all it asks for this information because me, a normal Gary, could go on there and say I am in the military

Same old thing, I'm running into the same wild goose chase with veterans advantage folks who are supposed to handle this for Verizon. What a joke

Katrina: Rather than have the Veterans go through contortions to try to make your broken Military Discounts page work, have you considered designing a NEW page? What Vet remembers his/her last known military address? My son-in-law laughed when I told him Verizon required this information. He had so many different APOs/FPOs. He was enlisted- boot camp, 2 tours in Iraq, an assignment in US Border patrol, multiple other assignments. What's the point of this question? You just need the DD-214, VIC, VHIC, VAC, etc. PLEASE, make a new, easy to navigate page, with a clear way to upload required documents. It can't be that difficult for a large company. I see changes to Verizon's home page all the time, when you are advertising new products. Don't you want to be genuine in providing this discount to our active-duty and veteran military? I'm sure an entry-level tech employee could make this page better- it is NOT a complex assignment. And it would sure be easier than monitoring and responding to each disgruntled customer on this forum (not to mention lost customers).Thank you.

I have the same issue.. The description of the military discount makes no sense..In reading it, it appears I would qualify and have my DD214 to prove military service. But by insisting on Employer Information, (what does that have to do with proving military service??) That rules out anyone who is retired, yet served in the military... The DD-214 has always been the defining document to prove Military Service, (e.g. VA loans, discounts at Lowe, Home Depot, etc) yet Verizon has no process for submitting that document for the discount.So I conclude the discount offer is not genuine.

First, I would like to thank you everyone for helping to protectour country. It's important that we get this discount added on everyone who qualifies account. I apologize that the discount link isn't allowing for the Veteran discount to be added. This is not the experience we want you to have as we appreciate your loyalty with us and your current/previous service. If you are having issues with what address to add, please enter the branch of service and your last known military address (including APO/FPO, AP/AE etc.). If you are active military, you can provide one of the following: Your work or government-issued email addressRecent paystub issued within the last 60 daysVeterans Health Identification Card (VHIC)Veterans Advantage Card (VAC)DD Form 214 (or any other government issued, legacy discharge document)Military Retiree Account StatementIf you are a veteran, you can provide one of the following: Veterans Identification Card (VIC)Veterans Health Identification Card (VHIC)Veterans Advantage Card (VAC)DD Form 214 (or any other government issued, legacy discharge document)Military Retiree Account StatementWith the trouble you are having with the link, I will be sending a private message to each of you, please check your inbox. katrinan_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Then take your documents to a store and ask them to help you.

Why is it impossible to sign up for military discounts?

Accessibility Resource Center

end of navigation menu

Ask a question

3.2M Members 7,134 Members online 269K Discussions 43.9K Solutions

An Accepted Solution is available for this post.

We are concerned to hear that you havebeen unable to get your Military discount. This is definitely not the experience that we want for you to have, and we will be glad to look into the issue. For how long has this been goibng on? You can get more details regarding Military Discount by clicking here: http://spr.ly/66011rmmWDavidR_VZW

Add thoughts to the community

Start a new topic or ask questions in the open forum.

New conversation
Make a suggestion
Just for fun

Discussions

Mobile

5G / LTE Home Internet

Fios

Accessories

Entertainment

Level Up

Help

Tutorials

Archives

Add thoughts to the community

Browse discussions within categories