Why is the time wrong on my LG G5 and LG V20?

My husband and I have the LG G5 and LG V20. Yesterday, they both started switching back and forth between the correct time and 5 hours ahead of our local time. We tried turning off the automatic time and the automatic time zone. When they're both off, the time stays correct, but when EITHER of them are on, the time skips forward and back again sporadically. Is anyone else having this issue? We've pulled the batteries and it's still happening. Seems like a network issue, so I really don't want to factory reset my phone to see if that works.

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Customer Service Rep

Your support is here for you! We want to make sure that your devices work properly. This is an odd thing that you have happening. For the G5, if yo utry settings>date and time>please share the settings on the next screen for us.  BobbyN_VZW
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