Wifi issue
r_blixt
Enthusiast - Level 2

I was having an issue connecting to my wifi.  I hit the forget on the connect screen and now it will not let me connect.  I keeps telling me incorrect password and (unchanged) is showing under the password.  Authentication error occurred.

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5 Replies
bearone21
Legend

turn off wi-fi, turn back on & retry!!

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r_blixt
Enthusiast - Level 2

I have turned off wifi and back on.  Did not work, still cannot connect.

mama23dogs
Legend

Every time this comes up, the password or network key is being entered wrong.  It is case sensitive. 

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vzw_customer_support
Customer Service Rep

Being able to connect to wifi can certainly come in handy, r.blixt. bearone21 and mama23dogs have provided some helpful tips. Were you able to try to re-enter your home wifi password? Are other devices connecting to your home wifi without any issues?

NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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r_blixt
Enthusiast - Level 2

I was able to connect after I hit the top bottom on my router.  Thanks