Will Verizon support Samsung Pay?
cav22
Enthusiast - Level 3

On the Samsung Pay site Verizon is not listed as a carrier that will be supporting Samsung Pay.  What is the official stance from Verizon on enabling this capability for the Galaxy S6 and S6 Edge?  Is there anything that is or will be restricting the capability to use the payment system?  The previously mentioned link mentions, "Over-the-air software update is required to download Samsung Pay. Availability may vary by service provider."  With the Stagefright Fix that other updates being pushed to S6 devices, assuming VZ will support Samsung Pay when would we expect the required software update from Verizon?

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1 Solution
Not applicable

Please see our official Samsung Pay discussion:

Re: Official Samsung Pay Thread

Thank you,

-Joe

View solution in original post

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297 Replies
69R69l
Enthusiast - Level 1

I been with VZW for over 8 years, I have five lines with them as of now, If they screw us on Samsung Pay,I will leave in a heart beat, they came out with Isis aka softbank to compete with google wallet which did not go nowhere, now you are dragging your feet on Samsung Pay, this is not how you do business, for once VZW can you get your head out your behind and listen to the consumer for once, trust me it won't hurt.

Hectorius
Enthusiast - Level 1

Well I guess I'll be jumping to another carrier, was looking for an excuse anyway; once again Verizon does not surprise me.

cav22
Enthusiast - Level 3

Verizon Wireless Customer Support do you have any additional information on Samsung Pay other than what is linked as the correct answer to this question?  Thanks

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caolan
Enthusiast - Level 1

I'll also switch to AT&T or T Mobile if the samsung pay is not offered from verizon. Both lines on my account are out of 2 year contract now and I'm waiting to see if you are going to offer this service or not.

808jbr
Enthusiast - Level 1

I'm waiting till Samsung Pay is official, if not supported by Verizon I'll be switching carriers too.

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Note5Buyer
Enthusiast - Level 1

I am a Samsung Note 5 buyer. If Verizon won't support Samsung Pay, I will return the phone and service this weekend.

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vzw_customer_support
Customer Service Rep

Note5Buyer, this is very concerning to hear of this. We definitely want you to enjoy your device and all the features that come with it. Help is here. It is important that we ensure your happiness. What is it about the particular feature that makes you feel this strongly? There are other options that currently are supported such as Google Wallet. Would this work for you?
NatashaA_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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CJMIA
Enthusiast - Level 2

Has Verizon clearly not read the concerns we're all having in this thread?

Samsung Pay doesn't require NFC, meaning it is, in theory, accepted

anywhere a credit card/debit card can be swiped. Yet, Verizon is the ONLY

major carrier that isn't on board. Even AT&T is on board.

On Sep 1, 2015 1:07 PM, "Verizon Wireless Customer Support" <

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Sparky13
Enthusiast - Level 3

Google Wallet doesn't allow you to use your phone at regular magnetic card swipe terminals. Samsung Pay does. Which means Samsung Pay can be used at 99% of terminals in the US! Google Wallet only works at NFC enabled terminals, which is a pretty low percentage in the US at the moment. Samsung Pay was a HUGE selling point for me in buying the S6! Which is why I would switch carriers if you (Verizon) don't support it!

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Tidbits
Legend

Then switch already. Folks... bottom line speaks volumes. If you can find better then switch. Carriers now are willing to help you switch...

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Sparky13
Enthusiast - Level 3

Verizon hasn't finished "evaluating" or come out and said they won't support Samsung Pay. The point of this thread is to send the message that they should support it or they will lose customers. I don't want to switch. But if Verizon comes out and says they won't support Samsung Pay, then I will.

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Tidbits
Legend

Why wait? Seriously... past your return dates 2 months later? 1 year later? Think about it? If it mattered that much then it isn't worth waiting for as you can get it right now from somewhere else. Waiting means it isn't all that important.

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cav22
Enthusiast - Level 3

Samsung Pay is not currently available on any carrier in the US at this time for public consumption outside of beta.  Verizon has stated that they are evaluating whether it will be supported.

Many here are hoping there will be an official announcement that it will be supported however there are many who may want to return devices recently purchased due return policies that may lock them into contracts with Verizon if they wait until the official Samsung Pay release later this month.  If 1 of 3 things will most likely play out. 

1) Verizon announces that they will support Samsung Pay and pushes an update to include it on supported devices prior to the 9/28 date it officially becomes available.  Verizon in this case would gain back some of the distrust that customers have felt from past issues/delays. 

2) Verizon continues to evaluate past the 9/28 available date and a relatively small group of customers leave for other carriers earning Verizon continued bad press and reputation.  I have read no less than 10 articles that specifically call Verizon out for not supporting it including some of their own subsidiaries.  Assuming they allow it at a later point, as has been done with other software (Google Wallet), it will look poorly on Verizon that they are not "Agile" enough to get the software evaluated within 1 months time.  If the Payment service is not successful then Verizon will be moderately praised for testing further. 

3) Verizon denounces the software and loses even more customers than in option 2.  If the service takes hold then Verizon will be scrambling to get on board.  If it is a flop, which all indications coming from the beta indicate it wont be, then they will look like the smartest ones to avoid it all together.

None of this is most likely the reason for their delay.  There is a wealth of marketing data that I am sure Verizon would like access to that would come from any popular payment service.  I would be willing to bet that for the largest carrier to get on board they are trying to gain some data sharing agreements with Samsung which my guess is the real reason for Verizon's delay.  They could care less about the potential loss of a few (read small percentage) customers.  That doesn't keep the majority of customers from hoping that option 1 mentioned above occurs...

Tidbits
Legend

Like Google Wallet was popular with the techies a few years ago? Think about it realistically is all I am saying.  If you have the notion to try and strong arm saying you'll switch is an empty threat because just like Wallet in the past or XYZ update shows people say they will but never do.

Sparky13
Enthusiast - Level 3

Since I have an S6, which I bought in April, I am past the return date anyway, so waiting does me no harm since, as was mentioned by cav22, Samsung Pay is still in beta.  If however the third option mentioned by cav22 occurs, it will not be an empty threat from me.  I have stayed with Verizon because they have the best coverage (and had the only coverage in my hometown, no joke), but numerous stunts like this have put me at the breaking point.  Google Wallet was not very popular because it didn't work on very many terminals, and still doesn't.  But the ability to use Samsung Pay at virtually every terminal in the US makes it much more viable and practical.  You may be right in saying that many are throwing out empty threats.  But mine isn't one of them.  I will leave.  And while Verizon probably doesn't care about losing me or a few other customers because of this, I would hope they do and that the number of people wanting this feature would be enough to sway their decision.

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Tidbits
Legend

Actually it was very popular even if it didn't do what pay does now...  there was petitions and FCC was involved which forced Verizon to actually make a public statement and the FCC accepted the answer. If it wasn't popular this would have never happened.

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Buzzy3970
Newbie

Verizon please support samsung pay. I give you guys a lot of money every month not to mention I upgrade phones like every 6 month. We want samsung pay. Give it to us.

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Sparky13
Enthusiast - Level 3

I guess that depends on the definition of popular.  My other points remain valid.

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rcschnoor
Legend

Sparky13 wrote:

I guess that depends on the definition of popular.  My other points remain valid.

In the case of Google Wallet, there was just as much uproar that Verizon didn't carry it as there is for Samsung Pay. There were probably MORE threads complaining about Google Wallet support than there are for Samsung Pay.

For what it is worth, I have used Google Wallet. I have used Verizon ISIS/Softcard. I have used Apple Pay via phone and watch. Doesn't matter WHICH I have used, in almost ALL cases the cashier had NEVER seen it done before. Popularity on forums does not equate to adoption of the technology in ANY of these cases, INCLUDING Apple Pay which is reported to be much more "popular" than any method previously in use. As government regulations take effect relating to credit card fraud lead more and more merchants to accept NFC payment methods, you will find fewer and fewer magnetic strip only terminals making the differences between these methods and Samsung Pay meaningless.

Still, I see no reason to think Verizon would not support Samsung Pay upon release.

Sparky13
Enthusiast - Level 3

I would imagine that many of those threads were started after Google Wallet was officially released (although I could be wrong).  The nice thing about Samsung Pay is cashiers don't need to know a lick about it.  You just throw your phone up against the magnetic swipe and it does it's thing.  The cashier won't even know the difference if they looked away when you did it.  And the point remains the same that right now NFC is not widely supported, and it will take a while before 99% of retailers update their terminals to support it as the government regulations deadline is still a ways off.  So until then, give me Samsung Pay so I can use it at 99% of retailers as of Sept. 28th of this year!

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rcschnoor
Legend

Sparky13 wrote:

The nice thing about Samsung Pay is cashiers don't need to know a lick about it.  You just throw your phone up against the magnetic swipe and it does it's thing.  The cashier won't even know the difference if they looked away when you did it.

The same thing goes with Google Wallet and Apple Pay. You just throw your phone up against the terminal and it does its thing. The cashier won't even know the difference if they looked away when you did it.

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