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I just got a Galaxy Fold 2 and the quality of my voice connections (dropped calls, can't hear me, etc.) has dropped noticeably from the S10+ it replaced. Will forcing an LTE connection help? I think "no" because that's really a "data thing" not a "voice call" thing?
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I opened a ticket with support and am getting a Network Extender sent to me. But as an FYI I have found that switching to LTE seems to increase the signal slightly. -115 dBm to -112 dBm right now. But the number does change frequently so it's unclear if it helps.
aprayiii, congratulations on your new phone. We apologize for the issues you are having with your calls. You deserve crystal clear calls at all times and we want to help. Do you have the Advanced Calling setting turned On? Samsung Galaxy Z Fold2 5G - Turn Voice & Video On / Off
https://www.verizon.com/support/knowledge-base-233726/
JacobG_VZW
Thank you for responding @vzw_customer_support ! Yes - I have HD Voice and Video Calling turned on.
Hi, any updates?
We know how important it is to stay connected. Have you tried completing a network settings reset to refresh your connection? If you're not familiar wit t his reset, please see this link for the steps: https://www.verizon.com/support/knowledge-base-233688/ .
OK I have reset and we will see how it goes this week.
Refreshing the connection did not help this issue.
Thank you for that info, Aprayiii. As a valued customer, your service concerns are our concerns too. We'll do everything we can to resolve the issues you're experiencing with call quality (e.g., dropped calls and callers not hearing you) and we apologize for your inconvenience. Let's continue working together to get this resolved. Are you experiencing service issues with call quality while you're indoors, outdoors, or both? Noting that you're using the Samsung Glaxy Fold 2, have there been any recent changes with your phone? (e.g., software update, new apps downloaded, etc.) - RobertC_VZW
That sounds like a good plan, thank you for confirming. Please keep us in the loop if anything comes up sooner than later. Have a wonderful day!
Just to let you know, we are currently offering open enrollment for device protection. I wanted to let you know in case this would benefit any devices you may have on your account without coverage. Here is a link to add the coverage: m.vzw.com/AddInsSocial
?? I said did not help
Thank you for that info. Let's dig deeper. We need your help while we're troubleshooting with you. Are you experiencing service issues with call quality while you're indoors, outdoors, or both? Noting that you're using the Samsung Galaxy Fold 2, have there been any recent changes with your phone? (e.g., software update, new apps downloaded, etc.) - RobertC_VZW
I use the phone for my job. The issues are indoors. I rarely leave the house so do not know if there are issues outdoors. The phone has received all the updates that Verizon pushes, I have no control over that. I am using the same set of apps that I used with the S10+ that this Fold replaced in November.
Thank you for those details, aprayiii. When it comes to indoor coverage, we cannot guarantee service, just like every carrier. Do you have Wi-Fi available for use within your home? Wi-Fi Calling is a great feature that assists with service indoors. Here is a link for assistance: https://www.verizon.com/support/knowledge-base-233727/ . Please let us know if this is a viable option.
I opened a ticket with support and am getting a Network Extender sent to me. But as an FYI I have found that switching to LTE seems to increase the signal slightly. -115 dBm to -112 dBm right now. But the number does change frequently so it's unclear if it helps.
@vzw_customer_support I did this but it did not help. What is the next step?
We appreciate you working along with us, aprayiii. I'm confident we'll figure this out as I know how how crucial it is to have a good calling experience especially while working. We're on the case. What's the nearest cross streets and zip code of your location? Have you tried enabling Wi-Fi Calling if you have Wi-Fi Calling if you have Wi-Fi available? Here's how to enable Wi-Fi Calling: http://spr.ly/6603HS7Rb -RSM
Thank you. Corner of Alpine St and St Andrews in Longmont CO 80504. Yes I have wifi calling enabled but there appears to be no way to have the phone switch to wifi call if needed. Instead what happens is that the other party keeps telling me they can not hear me. @vzw_customer_support
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