I just got a Galaxy Fold 2 and the quality of my voice connections (dropped calls, can't hear me, etc.) has dropped noticeably from the S10+ it replaced. Will forcing an LTE connection help? I think "no" because that's really a "data thing" not a "voice call" thing?
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I opened a ticket with support and am getting a Network Extender sent to me. But as an FYI I have found that switching to LTE seems to increase the signal slightly. -115 dBm to -112 dBm right now. But the number does change frequently so it's unclear if it helps.
aprayiii, congratulations on your new phone. We apologize for the issues you are having with your calls. You deserve crystal clear calls at all times and we want to help. Do you have the Advanced Calling setting turned On? Samsung Galaxy Z Fold2 5G - Turn Voice & Video On / Off
We know how important it is to stay connected. Have you tried completing a network settings reset to refresh your connection? If you're not familiar wit t his reset, please see this link for the steps: https://www.verizon.com/support/knowledge-base-233688/ .
That sounds like a good plan, thank you for confirming. Please keep us in the loop if anything comes up sooner than later. Have a wonderful day!
Just to let you know, we are currently offering open enrollment for device protection. I wanted to let you know in case this would benefit any devices you may have on your account without coverage. Here is a link to add the coverage: m.vzw.com/AddInsSocial