Will the new Sony Xperia XZ work on verizon?
kanosr
Newbie

I'm looking at getting the new Sony Xperia ZX Premium phone. I know that Verizon is cdma and that has never worked in the past with GSM phones. But the phone has "LTE (4G) Cat16 with Gigabit-class speeds" I'm curious if the new phones with LTE support will work on Verizons Network. I'm not totally sure how all that works so if someone could inform me, that would be great.

Thanks

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vzw_customer_support
Customer Service Rep

nnlee76 We understand how important certain devices are to our customers. If we could carry every brand we would. At this time we don't have information to share regarding the Xperia XZ. However, this link will allow you to check to see if your phone is compatible. http://vz.to/2qBMc1r Please let us know if we can be of further assistance.

DeloresK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Ann154
Community Leader
Community Leader

Specifications?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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vzw_customer_support
Customer Service Rep

kanosr,

I know how important it is to have a phone you enjoy. However, it's equally important to know before you make that purchase if it will work on our network. You can check to see if the phone is compatible by clicking here: http://vz.to/2bCbPMD.

AliciaS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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nnlee76
Enthusiast - Level 1

I would think Verizon boasting of being the fastest and the largest network would try to get some compatibility with phones that their customers want.  I want to use Sony phones but can't because of an almost obsolete CDMA network.  Poll your customers.  See what they want.  I would seriously hate to leave Verizon because of your predilection to wanting to keep phones that not many people use.

vzw_customer_support
Customer Service Rep

nnlee76 We understand how important certain devices are to our customers. If we could carry every brand we would. At this time we don't have information to share regarding the Xperia XZ. However, this link will allow you to check to see if your phone is compatible. http://vz.to/2qBMc1r Please let us know if we can be of further assistance.

DeloresK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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CapnSeahawk
Newbie

This link is NOT helpful for people that are trying to see if a particular model of phone is compatible as It forces you to put in a serial number before it will spit out any info at all.   How does this help?

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MPV350
Newbie

I would not go by anything that Verizon has to offer for checking the compatibility of your phone. What you need to know is... Does my phone support band 13 (700Mhz) frequency. If so, then they are mandated to let you on the network. Band 13 is LTE, so if your phone ever does not support CDMA like the XZ premium doesn't, then you will NEVER get traditional calls and texts over the current network. Now if Verizon finally ditches CDMA and goes Strictly to LTE only then you have a chance. What you really need is someone who is good at their job in tech support on the phone. Anyone who is just running by the script will quickly write you off and say that it can't be done.

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AppleMasterDroidLover
Enthusiast - Level 1

I will look for the model number on the box at work tomorrow. If you can send me a PM (If that's possible on here) I can send you my work vendor device phone # so you can text and remind me tomorrow. If not I'll try to remember to reply to this thread.

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demmo86rt
Champion - Level 3

Lately Sony has not been making devices that are compatible with Verizon.

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flyer_andy
Newbie

Hi - I thought I'd chime in on this one as I have some experience working with "un-approved" devices on Verizon.

In summary, yes...it should work as the Xperia XZ has all Verizon LTE bands (2, 4, and 13)...BUT...due to the lack of CDMA abilities, the Xperia will potentially be data-only and thus might not be able to receive and send SMS and/or voice calls except over SIP, Skype, Hangouts, or similar. You also almost certainly will not be able to activate a SIM card on Verizon with the XZ's IMEI (so you'll have to already have an active one). However, there is some good news...

With Android 7.0 Nougat, it seems that Google has injected some managed provisioning coding into the firmware that allows non-Verizon-approved devices to provision for Verizon VoLTE, thus allowing for calls and texts over LTE (up until recently, only Verizon-approved devices could use Verizon VoLTE it seemed). I know for sure that the ZTE Axon 7, which is not Verizon-approved, can make and receive VoLTE calls on Verizon's network as of the Nougat update as long as the user toggles the "VoLTE Provisioned" setting in the Testing menu to force the phone to provision itself.

Also...Interestingly, Verizon phones deactivate their CDMA connection when on VoLTE and effectively become GSM-only devices...so this charade that Verizon is partaking in with respect to stonewalling non-CDMA band 13 devices is really getting absurd...I wonder if the Intel-based iPhone 7 devices (which don't have CDMA but do have band 13 LTE) will force Verizon into a corner insofar as them having to start activating such GSM-only devices...here's hoping. Technically, due to FCC regulations, it's illegal for Verizon to deny any band 13 LTE-capable device proper service, but there are some fuzzy areas that make this not so cut and dry.

So, anyway, long story short...with some technical tinkering (i.e., APNs, network mode tweaking (LTE/CDMA auto, Global, LTE only, etc.), VoLTE Provisioning teaking) you probably would be able to get LTE data to work on Verizon with the Xperia XZ and you *might* be able to get VoLTE to work as well, if the Xperia is capable of provisioning for it. But it's not a sure thing so be ready to switch to AT&T or T-Mobile in case Verizon doesn't work out if you elect to buy the Xperia...and if you can't switch to one of these other carriers due to coverage or other factors, I'd say that buying an XZ is a risk, especially considering the very high price of the handset. Good luck! I'd like to try an Xperia too!

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MPV350
Newbie

YES! I can verify that in fact this is possible. It took me SEVERAL hours dealing with tier 2 technical support (THANK YOU AUSTIN FOR NOT GIVING UP!!!!) and in actuality I had to do most of the legwork due to the fact that you have to manually set up the APN settings as mentioned earlier as well as switching the coverage to search for ONLY LTE. It was a very fickle and delicate process that sometimes did not make sense, but I am now up and running on LTE+ with my XZ Premium. I am at work and do not have access to the links I used to make this happen, but will update once I get home to my laptop. There were two very helpful websites that made this happen. I will also keep checking this forum to answer any questions I can. (I am in NO WAY a phone expert and to even say experienced is too strong... maybe lucky?)

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MPV350
Newbie

Only problem I am having now is getting VoLTE provisioning to stick in the hidden settings menu. I can toggle it on and it will stay, but as soon as I exit out of the settings or even use the "view all tabs" button on the bottom right of the phone it toggles it back off when I come back. Going to get with Verizon teir 2 tonight and see if they can assist. Just FYI... DO NOT waste your time going to a store. They are useless there and cannot do anything for you other than getting you to teir 2 support which you can do at home in comfort.

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CapnSeahawk
Newbie

Thanks MPV350 for being a willing crash test dummy.  You are awesome!  Please keep the info coming on your experience.  We are waiting...  hoping... wanting this awesome phone...

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AppleMasterDroidLover
Enthusiast - Level 1

I currently work at best buy with Verizon, Sprint and At&t.

I'm considering purchasing a premium tomorrow to check out and see if one of my SIMs that's active but.not in any phone for the moment will work.

I am a certified mobile expert. So I will let you know tomorrow if this works.

As long as the band and freqs are there I will get it to work barring some unforseen extremely rare or odd issue.

I have been able to get my clients get their Axon 7's activated with ease on Verizon.  The Axon is not officially supported by big red either but just adding and making sure the APN IS correct is simple as pie and only takes a minute or two.

I will let you know if I get the xZ-pre or I might wait for the essential phone.

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naweinbaum
Newbie

can you help me pleaseeee

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vzw_customer_support
Customer Service Rep

KerryC_VZW Hello, we can look into this for you. Please send us a Private Note to proceed.

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valtbn
Newbie

Does anyone got it working with vzw? I've tried but without success. And regarding the video where the guy get the verizon wireless on the top left corner, mine did the exact same thing but only when I added the sim on the tray2.

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MPV350
Newbie

I have switched to T-Mobile after unsuccessfully finding an app to

seamlessly do call and text while using my old number. Verizon has now

locked me out of the community pages. Not even sure if replying via email

like this will get to you.

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valtbn
Newbie

Hey I got this message! No problem I will appreciate your help.

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vzw_customer_support
Customer Service Rep

waltbn We are here to help you. Please clarify what message you received so we can investigate.

DeloresK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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MPV350
Newbie

OK, great! The Sim you are using... Is it a Verizon Sim that is already

activated or is it new?

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