Zenfone V is not turning on
Ep1cwill
Newbie

Hi, I'm not sure if this is the right location but my Zenfone V is not working right now. It has been charging all night and this morning when I tried to open it, it seemed to be dead since the charging icon came up. However, when I held the power button the charging icon kept coming up, and when I tried to reboot it, nothing changed. I even tried using different chargers, cables, and even sockets but nothing has changed.  The only option I haven't tried is to factory reset it but I would prefer to not have to do that. Does anyone have any experience in this matter or can help me. It would be very helpful. 

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vzw_customer_support
Customer Service Rep

Hello, Ep1cwill. I certainly understand wanting to avoid the factory reset and am here to help. Have you attempted to unplug the phone and restart it?

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acraftylady2
Specialist - Level 2

Soft reset instructions.  If that doesn't work maybe a hard reset.  

https://www.verizon.com/support/knowledge-base-214599/

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