My Galaxy S7 has suddenly been locked up with a message that says: the process com.android.phone has stopped". It will not allow me to do anything. I've restarted the phone numerous times but nothing changes. How can I fix this?? Help!!!!
japtti,
That would concern anyone! Let's figure out what is going on and ensure you have a working device. You mentioned that you tried to restart the phone. Once the device powers back on does this message display immediately or when does it pop? Try placing the device in Safe Mode to see if you can access the device https://www.verizonwireless.com/support/knowledge-base-203266/.
AdamG_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I'm having the same issue! Please Help. Driving me crazy and cant text or get into contacts ... keeps throwing me out. I have a Droid Maxx
and Yes! I've tried shutting down and powering back on twice
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