An Accepted Solution is available for this post.
data usage
41sparky
Enthusiast - Level 1
‎07-07-2019 06:00 AM

what draws down data?  I have 4GB, plus some carryover from last month and I'm almost out with 2 days left in my cycle.  checked and found "use Wifi" turned off.  Could that have caused a drain on my usage?

0 Likes
Reply
4 Replies
An Accepted Solution is available for this post.
Re: data usage
vzw_customer_support
Customer Service Rep
‎07-07-2019 06:13 AM

41Sparky, this can definetly be a reason as to why you had used more Data this Month due to you not being connected to a Wi-Fi signal. CecileC_VZW

Reply
An Accepted Solution is available for this post.
Re: data usage
41sparky
Enthusiast - Level 1
‎07-07-2019 06:17 AM

any ideas on how that would be turned off?  Not something I elected to do.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: data usage
bearone21
Legend
‎07-07-2019 08:40 AM

are you using battery saver?

0 Likes
Reply
An Accepted Solution is available for this post.
Re: data usage
vzw_customer_support
Customer Service Rep
‎07-09-2019 06:25 AM

41sparky, there are several reasons why Wi-Fi could be turned off. I can definitely address a few of them. Wi-Fi can turn off following a software update. It can occur accidentally if pressing the Wi-Fi shortcut button in your status bar or placing the phone into airplane mode. Wi-Fi could be disabled if using a battery saver program or other service that may be in conflict with Wi-Fi being turned on (i.e. mobile hotspot). You can always utilize programs like our Verizon Up Rewards program in order to obtain bonus GB data during those months you may be running low. To learn more about Verizon Up, click here:  m.vzw.com/m/UpSocial

 

EbonyR_VZW

0 Likes
Reply