e-mail stopped working
DavidMK
Newbie

I've got the Galaxy S5, which I synch with Outlook on a POP3 server.  Worked fine for 2 weeks, now I can send but not receive e-mail.  I've tried to delete and recreate the account, but no luck.  Anyone else with this problem?

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nicholasbranson
Specialist - Level 1

Yeah, any time you have an issue sending or receiving email, the best step to take is to remove the email account from your device and set it back up again. That would be my suggestion to anyone having this issue.

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vzw_customer_support
Customer Service Rep

DavidMK lets get you back in the loop! Are you able to receive emails on the computer? Do you receive any error messages?

AshleyS_VZW
Follow us on Twitter @VZWSupport

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hivetender
Enthusiast - Level 2

Hi

I cannot receive emails since the verizon update yesterday. Either can any of my co - workers on verizon. I can't call in because this is the only phone I own and live chat has not been working for hours. Keeps saying they are busy.

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vzw_customer_support
Customer Service Rep

I'm here to help get those emails flowing again hiventender! I'm sorry to hear of your difficulties. What make and model device is this? Are you referring to a software update? Is this affecting more than one email client?

JonathanK_VZW
VZWSupport
Follow Us on Twitter@VZWSupport


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hivetender
Enthusiast - Level 2

hello Jonathan,

I couldn’t wait so i called verizon and they had me uninstall all my mail accounts and re install and that seemed to work.

Thanks

Wendy Booth

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vzw_customer_support
Customer Service Rep

Hi Hivetender,

Thanks for the update! I am so elated to hear that your email issue has been resolved. Device support if you need it http://bit.ly/yN1P80 .

Have a great day!
PamelaF_VZW
Tweet us @vzwsupport

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equine
Newbie

I am having the same issue. I am not getting Verizon emails on my Samsung Galaxy S3 since the update on 6/28. I am getting emails from my corporate account on the device and my computer.

Not sure the "benefits" of the this latest and greatest update are worth now on five days of inconvenience with no correction/solution in site.

Has anyone found a work around? 

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Laura231
Newbie

I tried.  It said that account already exists. When I wrote a password they ask for some work organization. I never had any problems before

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kh_jenn
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic. Thank you!

hivetender
Enthusiast - Level 2

I am unable to received emails since the verizon update yesterday. All my co-workers are having same issue. we can send emails but have not received any since the minute the upgrade happened. Very frustrating.

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nicholasbranson
Specialist - Level 1

Yeah, any time you have an issue sending or receiving email, the best step to take is to remove the email account from your device and set it back up again. That would be my suggestion to anyone having this issue.

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Ann154
Community Leader
Community Leader

Nicholas,

I would suspect that the posters from June and July of 2014 would have figured out their issue by now.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.