email content not loading completely
lqsi11
Enthusiast - Level 1

recently I have found my emails are not loading the body of the mail.  I can only view the addressee ( me ) , the subject line with time and date. 

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LawrenceC
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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vzw_customer_support
Customer Service Rep

We want you to be able to view the Emails that you are attempting to review. Which application are you using to attempt to view these Emails?


HarleyE_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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lqsi11
Enthusiast - Level 1

the email app that comes with the phone

allisonc_vzw
Verizon Employee

Let's get the body of your email message to show, lqsi11. When you say that you cannot see the body of the email, are you referring to when you open the email or the preview you get when you are notified that you have an email?

To modify the preview, please follow these steps. Open your email,  you should see the menu button (3 dots)

Tap on

Menu

Settings

General Setting

Email Preview  - adjust as you like.

AllisonC_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Cindy62707
Enthusiast - Level 3

I have the same issue.  Sometimes the preview shows, sometimes the preview is blank.  But always the body of the email is blank when I open the email.  Then it says This message has not been downloaded from the server.   Even manually refreshing will not make the body of the email show up.  It eventually shows up the next day but it cannot be forced to make it show up until it magically decides to do it.

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