hit send and I get "Fail"!!! This is ridiculous! I'm paying for the More of Everything plan and cant do anything with it!!!!!

[Sandyraem]

Why won't my droid maxx send or receive text messages?  I have also downloaded Verizon Message, I type my text, hit send and I get Fail.  This is ridiculous.  I am paying for the more of everything plan and can't even send a text!!!

[dilbertaz · Accepted solution]

Are you on wifi or data?  With Message+ you can actually send over wifi or over data connection.  You could enable airplane mode and then turn wifi on, connect to a wifi and try sending with Message+, if that works then your data connection is not working or getting a good enough signal.  If that doesn't work either I would restart the phone and see if anything works.  Can you get to the web over data or wifi?  Can you make a phone call? What signal strength do you have.

[Sandyraem]

Im on wifi.  Wifi is on, when I turn on airplane mode it won't let me send a message.  It says you must turn off airplane mode to send a message.  I can make phone calls and the signal strength is horrible..2 bars at the most...so I tried going outside to send message..still wouldn't send.  

[dilbertaz]

With airplane mode enabled, did you then turn on wifi and connect?  At that point it should send the message over wifi.  I tested Message+ (Verizon Messaging) last night using only wifi and it did work.  If you can't send a message over data or wifi then there is an issue with the phone itself or your account perhaps. If you have enough signal to make a call then there should be no issue sending a text, the bandwidth required for a single text is nothing compared to that required for a voice call. Can you get to a website through a browser? Again if that works and texting doesn't there is something besides your connection at issue.

[Sandyraem]

sounds like I'll have to contact Verizon.  This phone is not doing what it's supposed to.  I've only had it for a week. The SIM card that came with it was bad so I had to get a new one....have never been able to text or receive...sounds like it could be the phone.  But it's brand new,  I don't understand how this could happen...so frustrated 

[dilbertaz]

Sounds like a plan, if you have never sent/received text messages there is definitely something up with either the phone or your account settings, good luck.

[Sandyraem]

Its fixed now. Turns out they still had me on my old plan. Thank you for your help.

Sent from my Verizon Wireless 4G LTE DROID

[dilbertaz]

Glad you got it all figured out.