how do I stop all calls going directly to voice mail?

[ecpatrick]

How do I stop my calls going directly to voice mail on my Samsu

ng galaxy J3 Ellipse

[vzw_customer_support]

It is important that you are able to receive calls, ecpatrick. Are your text and data services working? Are you able to make outbound calls? Do you know if the Do Not Disturb settings are enabled on your device?

PeterP_VZW

[ecpatrick]

I am able to make out bound calls and do not disturb is off.  Sometimes it rings and sometimes it does not and goes to voice mail.  I do not receive and rings but I am told by the calling party that it rings twice then goes to voice mail.

[vzw_customer_support]

Thank you for the details provided, ecpatrick. When did you start experiencing difficulties with calls going to voicemail? Where there any changes made to your phone when this started? Do you other Verizon Wireless customers in the area who are also experiencing the same issue?