how to do "factory reset" when I couldn't turn my phone on.

[nexintl]

Hi,

I just got LG G4 for a replacement due to the original one broken, it totally died, couldn't even turn it on.

I know I have to do "factory reset" to protect my personal info before I send it back but as I stated, it's not turning on.

Anybody knows how to do in this case?? Is it safe just sending it as is?

[mama23dogs]

I wouldn't want to.  You can set it to erase with android device manager, but I would be tempted to run it over with my truck a couple times. 

[nexintl]

As I know android device manager is useless if the phone is off........

[nexintl]

I'm just wondering if it will be ok once I remove the sim card from the defective one.

If so I don't have to worry about that and no problem with just sending it back.

[tikibar1]

I'd definitely remove the SIM card before sending the phone back (and the SD card, if you have one), and I agree with the earlier response ... I wouldn't want to send a phone back without removing all my personal info.  Since the phone won't turn on, have you tried the alternate method for factory resetting the phone?

Factory Data Reset (Powered Off) - LG G4 | Verizon Wireless

[NEXINTERNATIONAL]

Thanks for your help but mine cannot be powered on at all..

There might not be any other way....

[NEXINTERNATIONAL]

I just got the answers from customer service and they said they are gonna wipe it out in the case once it arrives at warehouse.